Director, Client Success

The Director, Client Success is a pivotal lead individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business.

The Director is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

The individual is expected to provide thought leadership and strategic guidance during solution development to ensure outstanding client service.

The role requires a high level of professionalism, leadership and interpersonal skills to influence and manage relationships with a variety of internal and client stakeholders.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance.

Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan.

The individual will also define and deploy client support and service implementation strategies that drive value for our clients and support Visa’s strategy.

The Director is the voice of the client on all operational initiatives and issues with key internal functional and region/market partners (e.g., Sales, Product, Legal, Finance, Risk).

This role serves as a functional specialist, located in Toronto, Canada and reporting to the Sr Director responsible for the Client Services Team in Canada.

The position provides subject matter expertise, operational guidance, and strategic support across client service initiatives, acting as a key liaison between stakeholders, business partners, and internal teams.