Direct Response & Donor Engagement Manager
Role Overview
The Direct Response & Donor Engagement Manager plays a critical role in ensuring the smooth execution of direct response fundraising campaigns across mail, and digital channels.
This role is responsible for coordinating timelines, managing approvals, maintaining logs and assets, and serving as a central point of contact across internal teams and external partners.
In addition to managing direct response campaign operations, this role serves as a key liaison between the organization and its donors by overseeing outbound donor cultivation, solicitation, and stewardship activities.
The Direct Response & Donor Engagement Manager supports fundraising objectives through coordinated outreach initiatives that complement direct response campaigns, helping strengthen donor retention, increase donor lifetime value, and deliver an exceptional donor experience.
Working closely with internal teams and external vendors, this role ensures donor communications are timely, consistent, and aligned with organizational fundraising strategies.
The ideal candidate is highly organized, detail oriented, and proactive,someone who anticipates needs, tracks dependencies, and keeps campaigns moving forward.
This is an execution focused role with strong project management components, exposure to direct response fundraising strategy, and regular opportunity to directly engage directly with donors.
The successful candidate will be equally comfortable managing campaign details, coordinating across teams and vendors, and building meaningful donor relationships that support fundraising goals and long-term donor retention.
Key Skills for This Role
Full Job Posting
QUALIFICATIONS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 3–5 years of experience in nonprofit fundraising, marketing operations, project coordination, or a related field.
- Strong project management and organizational skills with the ability to manage multiple deadlines simultaneously.
- Exceptional attention to detail and follow‐through.
- Experience using project management tools (e.g., Asana or similar).
- Comfort working with file-sharing platforms (e.g., SharePoint or similar).
- Clear written and verbal communication skills.
- Demonstrated ability to communicate effectively with donors, internal stakeholders, and external vendors.
- Proficiency in using donor database and CRM systems, including maintaining donor records, ensuring data integrity, and documenting donor communications and interactions.
- OTHER SKILLS AND ABILITIES
- Experience supporting direct response fundraising team.
- Familiarity with email marketing, QA testing, or campaign reporting.
- Exposure to creative review processes or vendor coordination.
- Interest in learning direct response fundraising strategy and performance analysis.
- Ability to engage respectfully and knowledgeably with individuals from Christian faith traditions, including participating in faith-based conversations and offering prayer when requested by donors.
- PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to travel, specifically involving long-haul International flights. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus during significant computer related work. Employee must be able to read, write, and speak English fluently.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree required; degree in Marketing, Communications, Nonprofit Management, Business, or related field preferred.
- 3–5 years of experience in nonprofit fundraising, marketing operations, project coordination, or a related field.
- Strong project management and organizational skills with the ability to manage multiple deadlines simultaneously.
- Exceptional attention to detail and follow‐through.
- Experience using project management tools (e.g., Asana or similar).
- Comfort working with file-sharing platforms (e.g., SharePoint or similar).
- Clear written and verbal communication skills.
- Demonstrated ability to communicate effectively with donors, internal stakeholders, and external vendors.
- Proficiency in using donor database and CRM systems, including maintaining donor records, ensuring data integrity, and documenting donor communications and interactions.
- Experience supporting direct response fundraising team.
- Familiarity with email marketing, QA testing, or campaign reporting.
- Exposure to creative review processes or vendor coordination.
- Interest in learning direct response fundraising strategy and performance analysis.
- Experience executing outbound donor communication plan preferred.
- Ability to engage respectfully and knowledgeably with individuals from Christian faith traditions, including participating in faith-based conversations and offering prayer when requested by donors.
Preferred Qualifications
- Bachelor’s degree required; degree in Marketing, Communications, Nonprofit Management, Business, or related field preferred.
- Experience executing outbound donor communication plan preferred.
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