Direct Mail Account Manager

Overview

What You Will Do

• Manage direct mail print buying across client accounts, receiving client briefs, obtaining costs from Xerox’s established supplier roster, and recommending the right mail pack for each client’s needs • Advise clients on direct mail design, format, data requirements, print, fulfilment, and postage options, including relevant postal services and incentives, to help achieve effective campaign outcomes • Manage supplier relationships and negotiate costs while applying commercial awareness to revenue, profit and loss, and opportunities for organic account growth • Coordinate day-to-day client and internal communication through email and Teams, translating client requirements into clear briefs and job instructions for operational and production teams • Support delivery of direct mail and commercial print activity from brief through production, including occasional supplier and printer visits and hosting clients on site when required
• What You Need to Succeed: • Experience in print procurement and account management within Direct Mail and Commercial Print production, including at least two to three years of direct mail experience • Knowledge of direct mail processes, including data processing, print, fulfilment, and postage • Strong client-facing, customer service, communication, presentation, and relationship-building skills • Commercial experience including supplier negotiation, revenue growth, and profit and loss awareness, combined with strong project management and organisational skills • Strong Excel skills, including data manipulation, LOOKUPS, and pivot tables, along with experience using collaborative workflow software and MI reporting
• How We Set You Up for Success: • Collaboration with operational teams to support effective client delivery • Exposure to established client relationships across tactical, management, and strategic levels • Access to an established roster of suppliers to support print and direct mail requirements • Opportunities to contribute to account development and continuous improvement • A UK remote work model with occasional travel to suppliers and printers as required
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