Direct Accounts Analyst II
Role Overview
Provides service and support to direct-buying customers of Reynolds American operating companies and field-based Trade Marketing personnel.
The role is part of Wholesale Services and handles daily order management and issue resolution to prevent delays.
Key Skills for This Role
Full Job Posting
Role overview
Provides service and support to direct-buying customers of Reynolds American operating companies and field-based Trade Marketing personnel.
The role is part of Wholesale Services and handles daily order management and issue resolution to prevent delays.
Key responsibilities
- Analyze customer orders for out-of-stocks, delivery-date changes, and trends that need improvement.
- Evaluate orders above weekly allocations and help ensure customers have access to available finished goods.
- Support customers using Order Direct/EDI platforms and troubleshoot order issues with technical personnel.
- Process debits, credits, and returns; prepare state tax reimbursement affidavits and other financial documents.
- Develop and review promotion execution reports for key customers.
- Engage customers about orders and deliveries, and coordinate internally on orders, allocations, logistics, invoices, credits/debits, and reporting.
Candidate requirements
- Bachelor’s degree preferred with 1 year of experience; high school diploma accepted with 3–5 years of equivalent work experience.
- Strong analytical, problem-solving, organizational, and communication skills; able to manage multiple projects in a fast-paced environment.
- Demonstrated proficiency in Microsoft Office.
- Previous SAP experience and exposure to EDI are beneficial.
About the employer
Reynolds American is a member of the British American Tobacco Group and describes its work as part of a multi-category business.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at BAT
Business Area Manager
Edmonton, CAN
Imperial Tobacco Canada is seeking a Business Area Manager to lead an omnichannel territory team and deliver commercial and consumer performance across an assigned district. Candidates need sales and customer-management
Area New Category Brand Executive
Dubai, UAE
BAT seeks an Area New Category Brand Executive to build brand relevance and deliver brand initiatives across key markets. The role covers brand strategy, campaign and launch development, consumer insight, stakeholder coo
Marketing Deployment Executive
London, GBR
BAT is seeking a Marketing Deployment Executive to support consumer-centric activation plans and campaign delivery across multiple channels. The role requires at least two years of relevant experience, marketing fundamen