Dir, Process Intelligence

The Director, Process Intelligence will lead the enterprise process intelligence practice, establishing the standards, governance, tools, and methodologies that create end-to-end visibility into how work is performed across the organization. This leader will combine process intelligence, process mining, operational excellence, AI, risk management, and workflow transformation capabilities to drive measurable business outcomes, improve operational performance, and enable future automation and AI-enabled solutions.

What makes us different?

This role offers the opportunity to build and scale a modern process intelligence practice that sits at the intersection of operational excellence, AI innovation, risk management, and enterprise transformation. You will shape how the organization understands, measures, governs, and improves work while creating the foundation for intelligent automation, workflow orchestration, and agentic AI solutions.

What will be my duties and responsibilities in this job?

• Own and scale the enterprise process intelligence practice, including governance, methodology, intake, prioritization, standards, and service delivery models.

• Establish process architecture, process ownership, documentation standards, review cadences, and quality controls.

• Lead cross-functional process initiatives from intake through implementation and value realization using strong project management disciplines.

• Embed AI-enabled capabilities across process discovery, documentation, analysis, root-cause identification, and improvement planning.

• Define responsible AI standards and validation requirements for process-related insights and recommendations.

• Partner with Risk, Compliance, Internal Audit, Internal Controls, and business leaders to identify and remediate process and control gaps.

• Leverage process mining, operational data, task analysis, and stakeholder validation to create accurate end-to-end process visibility.

• Identify bottlenecks, rework, inefficiencies, handoff failures, and process variation, translating findings into actionable recommendations.

• Create the process foundation for automation, AI, RPA, workflow redesign, and technology transformation initiatives.

• Establish process performance metrics, dashboards, operating reviews, and value-realization reporting.

• Define the roadmap toward orchestrated workflows that integrate people, systems, automation, and AI agents.

What are the requirements needed for this position?

• Bachelor's degree in Business, Operations, Engineering, Information Systems, or a related field.

• 10+ years of experience in process improvement, operational excellence, business transformation, process intelligence, process mining, or related disciplines.

• Experience building or leading enterprise process governance programs and operating models.

• Strong knowledge of process management methodologies, process mapping, BPMN, operational excellence, and continuous improvement practices.

• Experience partnering with senior business leaders and influencing across complex, matrixed organizations.

• Demonstrated project and program management experience managing cross-functional initiatives.

• Knowledge of risk management, controls, compliance, and process remediation practices.

• Experience leveraging AI, analytics, automation, or process mining tools to improve business processes.

• Strong analytical, communication, stakeholder-management, and change-leadership skills.

What other skills/experience would be helpful to have?

• Advanced experience with process mining, workflow orchestration, intelligent automation, or agentic AI solutions.

• Lean, Six Sigma, BPM, operational excellence, or process-improvement certifications.

• Experience developing enterprise KPI frameworks and value-realization programs.

• Background working in highly regulated environments with strong governance requirements.

• Experience evaluating and implementing modern process documentation and workflow technologies.

What are the working conditions and physical requirements of this job?

Primarily an office-based professional role requiring regular collaboration with leaders and cross-functional teams. Ability to participate in virtual and in-person meetings and work extended periods using standard computer equipment.

How much should I expect to travel?

Occasional travel may be required to support business meetings, strategy sessions, transformation initiatives, and stakeholder engagement.

Pay Range:

$122,400.00 - $204,400.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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