Dir IT ENG Applications

This director-level role is part of Information Technology and Security Office and supports Human Resources Product Delivery and Technology. The position leads the product organization accountable for the Salesforce platform portfolio that powers employee service delivery, spanning Service Cloud case management, Marketing Cloud, Data Cloud, and the emerging agentic and artificial intelligence roadmap. The director owns the multi-year platform vision, strategy, and roadmap for this large-scale, multi-function environment, serving as the final authority on decisions affecting platform stability, security, scalability, and performance, and establishing the governance, data foundation, and observability needed to orchestrate intelligent agents reliably at enterprise scale. The role builds and develops a distributed product team, directs third-party system integrator partners against architectural standards and delivery commitments, and drives predictable, high-quality execution measured through platform health, service-level, and business-impact indicators. Success in this position depends on close partnership across Human Resources Operations, Employee Services, Enterprise Architecture, technology delivery teams, contact center and telephony operations, and external vendor organizations to advance self-service, automation, and analytics capabilities that improve the employee experience and organizational efficiency.

This managing level employee is responsible for overseeing the management of multiple application portfolios, directing and overseeing technical teams, and for directing teams through all software development lifecycle phases.

Essential Responsibilities:

Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.

Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results.

As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.

Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.

Ensures the provision of appropriate resources to address systems incident support and troubleshooting.

Oversees the review and implementation of recommendations of technical solutions across multiple functions.

Directs and oversees technical teams in the translation of business requirements and functional specifications into logical program designs, code modules, stable application systems, and software solutions by building and maintaining partnerships with Business Analyst and IT leadership to ensure team members understand business needs and functional specifications.

Oversees the management of multiple application portfolios and/or provides resources in support of those portfolios by leveraging partnerships with IT teams (for example, Operations, Infrastructure, Architecture, Quality Assurance, Business Analysts), vendors, and business leaders to ensure adherence of written code to company standards.

Oversees efforts to ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.

Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs.

Provides oversight throughout the release schedule of business and enterprise software solutions to ensure successful deployment.

Ensures appropriate guidance and mentoring is provided to other technical resources in the application development process.

Oversees the technical management of vendors (e.g., offshore, application, service).

Directs teams through all software development lifecycle phases by ensuring that teams understand and adhere to company methodology, policies, standards, and controls.

Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification.

Oversees the development, configuration, and modification of integrated business and/or enterprise application solutions by providing leadership in the design and coding of component-based applications.

Oversees the management of resource requirements throughout the PLC.

Directs and oversees the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications.