Dining Room Supervisor_Fine Dining
Role Overview
The Dining Room Supervisor will oversee service in the club's fine-dining restaurant.
The role reports to the Dining Room Manager for dining-room operations and works with club departments and suppliers.
Key Skills for This Role
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About the club
The Lansdowne Club is a private members' club in Mayfair, London with more than 8,000 members worldwide.
The club includes bedrooms, restaurants, cafés, event rooms, and sports and wellbeing facilities.
Role overview
The Dining Room Supervisor will oversee service in the club's fine-dining restaurant.
The role reports to the Dining Room Manager for dining-room operations and works with club departments and suppliers.
Service operations
- Ensure dining room service is smooth, organised, and properly staffed.
- Check room setup and mise en place before service.
- Supervise operations and maintain high standards of customer care.
- Ensure staff presentation meets company standards.
- Motivate staff and support training and development.
- Assist with rotas and maintain optimum staffing levels.
Food and beverage operations
- Liaise with the Head Chef on menus, daily dishes, stock availability, and selections.
- Maintain consistent food presentation and quality.
- Encourage upselling and promote the dining room.
- Organise operating equipment inventories and record breakages.
- Keep the still room and wine dispensary clean and well maintained.
Customer and commercial duties
- Follow up member comments, suggestions, complaints, and special requests.
- Support opportunities to maximise evening dining business.
- Complete accurate checks and close the POS after breakfast service.
- Hand over dining room keys and cash to the Night Manager after dinner service.
General duties
- Maintain communication and liaison between club departments.
- Maintain high standards of personal hygiene and appearance.
- Follow uniform and club regulations, including the member dress code.
- Perform other reasonable duties requested by the Head of Department.
Preferred profile
- Hospitality or club background is preferred.
- Fine-dining restaurant experience is preferred.
- Confidence communicating with all levels of management is preferred.
- One year of restaurant management experience is preferred.
Schedule and workplace
- The position is full-time with an 8.5-hour shift including a 30-minute lunch break, based on a rota system.
- Work is performed in person at the Mayfair club.
Benefits
- Benefits include a staff fund, company pension, annual holiday, sick pay, wellbeing programmes, meals on duty, and training opportunities.
- Additional benefits include a Cycle to Work scheme, Specsavers vouchers, bereavement leave, and an employee assistance programme.
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