Digital & Treasury Analyst

Role overview

Client support and implementation

• Provide first-line support for business digital-banking clients and advanced support for retail digital-banking matters within established protocols.
• Gather and verify facts, reproduce or isolate issues, document troubleshooting, assess impact, and resolve or escalate based on complexity, risk, urgency, and authority.
• Process authorized service requests, maintain records, reconcile applicable reports, and support client setups.
• Coordinate treasury and business digital-banking onboarding, including workflows, documentation, entitlements, transaction limits, approval structures, configuration, testing, training, and support handoff.
• Maintain implementation plans, status records, open-item logs, and documentation; escalate delays, conflicts, incomplete approvals, and control concerns.
• Confirm implementation completion against requirements and service-level expectations; document outstanding exceptions and follow-up.
• Serve as operational backup to the Digital and Treasury Officer for service continuity, implementation status, product information, and issue escalation.

Monitoring, controls, and improvement

• Monitor assigned platforms, service notifications, operational reports, and performance indicators; investigate deficiencies or interruptions and communicate verified impact and status.
• Coordinate issue resolution with IT, Information Security, Operations, Compliance, Risk Management, and approved vendors.
• Apply controls for access, entitlements, transaction limits, approvals, authentication, documentation, and segregation of duties.
• Escalate suspected fraud indicators, unauthorized activity, control gaps, and deviations from approved procedures.
• Recommend improvements to accuracy, efficiency, scalability, client experience, and risk management; track approved changes and assess their results.
• Maintain procedures, checklists, job aids, client instructions, training materials, and reusable reference resources.

Sales enablement and communication

• Assist the Treasury Management Officer with client needs assessments, service comparisons, solution recommendations, pricing preparation, pro formas, cost estimates, and implementation planning.
• Assess operational supportability and identify implementation, documentation, control, technology, and timing considerations before client commitments.
• Validate approved pricing and service selections in implementation records and system setup; escalate discrepancies before client delivery or billing when possible.
• Communicate requirements, status, dependencies, next steps, and confirmed resolutions to clients and internal stakeholders.

Controls and authority

• Use sound judgment within Bank policies, approval authorities, information-security requirements, and regulatory standards.
• Follow identification, security, documentation, dual-control, and approval requirements for service requests and client setups.
• Validate implementation instructions against approved documentation and pricing and remain within established authority.
• Maintain complete, accurate, organized, and retrievable records.
• Does not independently approve pricing, waive fees, execute agreements, make credit decisions, or commit the Bank to unauthorized products, timelines, or terms.