Digital Transformation Officer

About This Role

Job Title: Director - Digital Transformation Services (DTS) Sector

Location: Abu Dhabi, UAE

Experience: 18+ years

Role Purpose

Director of Digital Transformation Services (DTS) responsible for strategic growth, delivery and operational excellence of DTS sector. This role involves orchestrating holistic digital transformation for clients by integrating capabilities across DTS pillars Digital Experience, Digital Delivery, Digital Operations, and Data Analytics while effectively leveraging AI and data intelligence. The ideal candidate is required to translate business vision into market-leading services, building teams to deliver excellence and deliver measurable impact.

Key Responsibilities

Delivery Excellence & Technical Assurance

• Provide overall leadership and oversight of projects delivery to ensure timely, accurate, compliant, and high-quality outputs across all disciplines.
• Ensure projects are delivered in accordance with approved scope, schedule, budget, safety, and quality standards, fully meeting contractual obligations and client expectations.
• Establish, implement, and continuously enhance delivery frameworks, operating policies, and delivery playbooks across departments.
• Define and enforce technical assurance and quality control processes, including peer reviews, stage-gate approvals, independent checks, audits, and design/delivery assurance.
• Strengthen programme and portfolio governance, including schedule management, cost control, risk management, change management, and project controls for large and complex portfolios.
• Ensure timely and accurate submission of all technical deliverables, reports, designs, and contractual documents.
• Monitor delivery performance through defined KPIs, addressing performance gaps and delivery risks proactively.
• Institutionalize lessons learned, knowledge management, and technical communities of practice to drive continuous improvement and repeatable delivery excellence.

AI Transformation & Digital Engineering Excellence

• Define and drive the strategic roadmap for software engineering practices, embedding modern methodologies and AI-powered toolchains.
• Develop and implement policies mandating the use of latest AI tools, including agentic AI to enhance productivity, code quality and delivery speed.
• Drive continuous upskilling of engineering teams, fostering proficiency in leveraging AI tools for competitive advantage.
• Evaluate emerging AI engineering technologies, piloting and scaling those demonstrating tangible business value.
• Collaborate with the Centre of Excellence (CoE) to integrate AI research into mainstream software delivery practices.

Service Diversification and Product Development (Aligned with Core Domain)

• Expand business offerings within core domain by developing new advisory and delivery services in response to market demand and client priorities.
• Establish and lead service development roadmaps, including scope definitions, delivery models, capability requirements, quality standards, and go-to-market readiness.

Stakeholder Management and Representation

• Act as senior executive interface for key clients, building trusted and enduring relationships with executives and decision-maker levels.
• Represent Tatweer in executive steering committees, governance boards, and strategic forums, ensuring alignment with client objectives.
• Manage critical internal and external stakeholders, including government entities, semi-government clients, private sector partners, and delivery stakeholders.
• Ensure consistent, professional, and value-led representation across all client engagements and public-facing platforms.
• Lead resolution of high-impact client issues and escalations, safeguarding client satisfaction and long-term relationships.
• Establish structured client governance mechanisms (e.g., quarterly business reviews, executive reporting, escalation pathways, and action tracking) to improve transparency, responsiveness, and trust.
• Implement client feedback mechanisms and improvement action plans to strengthen satisfaction, renewals, and reference ability.

Leadership, Team Alignment, and Capability Building

• Build, lead, and develop a high-performing leadership team, ensuring clear accountability and effective delegation across disciplines.
• Drive talent acquisition, workforce planning, capability development, and succession planning aligned with current and future business requirements.
• Foster a performance-driven culture emphasizes accountability, collaboration, coaching, and continuous professional development.
• Promote innovation, continuous improvement, and adoption of leading practices in core domain.
• Ensure leadership behaviors align with corporate values, ethical standards, and governance expectations.
• Strengthen alignment and collaboration across departments through shared goals, integrated planning cycles, and consistent performance expectations.
• Enhance team cohesion by establishing clear operating rhythms, effective cross-functional coordination, and a culture of ownership, mutual support, and constructive challenge.
• Strengthen coordination with corporate functions to ensure seamless execution and a unified service experience for clients.

Financial Performance and Commercial Governance

• Own and manage P&L, including revenue, gross margins, utilization, backlog, forecasting accuracy, and cost control.
• Monitor and improve financial performance, including working capital, invoicing, cash collection, and profitability across portfolio.
• Establish pricing strategies and commercial approval governance for bids, proposals, and major contracts.
• Oversee commercial risk management, contract compliance, change control, claims strategy, and dispute avoidance in collaboration with related Corporate functions.
• Ensure accurate and timely financial reporting, performance reviews, and executive dashboards.
• Strengthen commercial discipline across delivery teams to minimize leakage, improve variation capture, and enhance cash conversion.

Business Growth Strategy

• Define and execute growth strategy, aligned with corporate objectives, target markets, and priority sectors.
• Lead market development and pipeline generation, identifying new opportunities, clients, and sectors across public, semi-government, and private markets.
• Oversee key account management, ensuring account growth, client retention, and long-term strategic positioning.
• Lead pursuit strategies for major tenders and complex opportunities, ensuring strong bid governance, compelling win themes, and high-quality, compliant submissions.
• Improve market visibility and win rates through disciplined participation in tenders, expressions of interest, and strategic proposals.
• Establish and manage strategic partnerships, joint ventures, subconsultant networks, and delivery ecosystems to expand capability, capacity, and market reach.
• Identify opportunities for service diversification, cross-selling, and geographic or sector expansion.
• Implement client feedback mechanisms and improvement action plans to strengthen satisfaction, renewals, and reference ability.

Qualifications & Requirements

• Master’s degree in information technology, Computer Science, AI, Machine Learning or related field.
• 18+ years of progressive leadership experience in digital consulting, IT services, or technology-led business transformation, with at least 5 years in leadership role.
• Relevant professional certifications which include PMP, TOGAF, and Cloud Architect.
• Demonstrated ability to lead multi-disciplinary teams and complex stakeholder environments, including matrix delivery models.