Digital Transformation Manager / Technology Transformation Manager / Transformation Lead
Role Overview
Strategic, results-driven role leading organizational modernization, business workflow optimization, and end-to-end technology adoption.
The position reports to technology or transformation leadership and collaborates with executive leadership, IT infrastructure, software engineering, department leads, change champions, and external technology partners.
The role requires technological agility, business process re-engineering, analytics and enterprise systems knowledge, data privacy compliance, and change leadership.
Key Skills for This Role
Full Job Posting
Role Description
Strategic, results-driven role leading organizational modernization, business workflow optimization, and end-to-end technology adoption.
The position reports to technology or transformation leadership and collaborates with executive leadership, IT infrastructure, software engineering, department leads, change champions, and external technology partners.
The role requires technological agility, business process re-engineering, analytics and enterprise systems knowledge, data privacy compliance, and change leadership.
Core Responsibilities
- Translate corporate strategy into actionable technology roadmaps and re-engineer legacy processes.
- Audit business architecture, identify operational bottlenecks, and design optimized future-state processes.
- Manage cross-functional digitization projects and track software implementation timelines.
- Evaluate emerging tools and third-party vendors, including SaaS and PaaS solutions.
- Facilitate user adoption training and drive structured change management.
- Measure project KPIs, adoption metrics, and post-implementation ROI.
- Establish digital governance standards and support data privacy compliance.
Qualifications
- Bachelor's degree or Diploma in Information Technology, Computer Science, Business Information Systems, Industrial Engineering, Business Administration, or a related field.
- PMP, Agile/Scrum, Prosci Change Management, or Lean Six Sigma certification is highly desirable.
- 2–4 years of practical experience leading technology adoption, business process re-engineering, digital product launches, or corporate transformation projects.
- Proven ability to audit workflows, identify bottlenecks, design future-state process models, and drive automation.
- Hands-on experience with vendor assessment, RFPs, SaaS or PaaS evaluation, and technology integration contracts.
- Expertise in change management, stakeholder impact assessment, training, and user adoption.
- Practical exposure to cloud ecosystems, ERP, CRM, HRIS, business process management tools, and digital collaboration platforms.
- Advanced proficiency in Microsoft Excel or Google Sheets and Power BI or Tableau.
- Understanding of digital governance, cybersecurity fundamentals, and data protection regulations such as PDPA or GDPR.
- Exceptional written, verbal, and presentation skills for executive communication.
- Strong strategic thinking, emotional intelligence, problem-solving skills, and motivation to build an agile technology-enabled culture.
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