Digital Transformation Manager
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Key skills for this role
About the Role
We are looking for a strong Digital Transformation Manager to drive key digital initiatives and help build a truly digital-first, distribution-led insurer.
Key Skills for This Role
Full Job Posting
Overview
We are looking for a strong
Digital Transformation Manager
- to drive key digital initiatives and help build a truly digital-first, distribution-led insurer.
- Role focus:
- Define and execute the digital product & transformation roadmap aligned with business and distribution strategy
- Own the end-to-end product lifecycle – from ideation and requirements to delivery and continuous improvement
- Drive CRM implementation and optimization to enhance customer, broker, and partner journeys
- Lead digitalization across core insurance functions (underwriting, policy admin, claims, servicing, finance and other functions) and integrate them seamlessly with distribution channels
- Champion a user-centric approach, improving experience, usability, and adoption across all digital platforms
- Identify opportunities for automation, efficiency, and service optimization
- Manage stakeholders across business, distribution, tech, and leadership, ensuring alignment, prioritization, and smooth execution
- Manage external vendors and partners to deliver scalable, high-quality solutions.
- What we’re looking for:
- Someone with strong experience in digital/product management or transformation roles
- Proven experience in CRM platforms, system integrations, and digital ecosystems
- Hands-on exposure to agile delivery and managing complex digital programs
- Strong stakeholder management and communication skills
- Experience in insurance or regulated environments preferred
- Strong problem-solving and execution mindset.
- This role needs someone who can connect technology, business, and customer experience to drive meaningful impact.
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