Digital Transformation & ERP Consultant

Overview

Key Responsibilities

• Lead and support ERP implementation, enhancement, rollout, integration, testing, and post-go-live stabilization activities.
• Assess current business processes across logistics, warehousing, transportation, customer service, finance, billing, and commercial workflows.
• Identify process gaps, manual workarounds, duplication, control weaknesses, and opportunities for digitization or automation.
• Develop current-state and future-state process maps, SOPs, functional requirements, user stories, and transformation roadmaps.
• Work closely with business users, IT teams, ERP vendors, implementation partners, and senior stakeholders to ensure practical system design and adoption.
• Support configuration inputs, master data readiness, UAT, issue resolution, cutover preparation, user training, and hypercare activities.
• Ensure logistics-specific workflows such as order-to-cash, procure-to-pay, shipment execution, inventory visibility, invoicing, claims, and contract billing are captured in system design.
• Collaborate on integration requirements between ERP, WMS, TMS, customer portals, finance systems, reporting tools, and other digital platforms.
• Define dashboards, KPI requirements, exception reports, and operational analytics to improve visibility and decision-making.
• Drive change adoption by conducting workshops, training sessions, process walkthroughs, and super-user enablement activities.
• Monitor ERP utilization, system discipline, process compliance, and user adoption; recommend improvements where required.
• Prepare project updates, management presentations, risks/issues logs, change requests, sign-off records, and benefits realization reports.

Competencies

• Mandatory logistics, 3PL, warehousing, transportation, ports, freight forwarding, or related supply chain domain knowledge.
• Strong functional understanding of ERP systems, workflows, master data, controls, integrations, and reporting requirements.
• Experience in digital transformation, business process improvement, and technology-enabled operational change.
• Ability to translate business requirements into functional specifications, process maps, and implementation actions.
• Strong stakeholder management skills with the ability to engage leadership, users, vendors, IT teams, and operational staff.
• Strong project coordination skills across requirements gathering, testing, rollout, training, and stabilization phases.
• Analytical thinking, problem-solving, and ability to identify root causes of recurring process or system issues.
• Good understanding of operational KPIs, dashboards, data quality, user access controls, and process governance.
• Excellent communication, facilitation, documentation, and presentation skills.
• Planning and organizing, delivering results, resilience under pressure, and adapting effectively to change.
• Only shortlisted candidates shall be contacted.