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Digital Support Coordinator - Nights, 5:45PM-6AM

Avery Dennison
Remote, USA
Full-time
Mid · 3–5 years experience
Remote
$19.00 - $25.34 / hour
Discovered 4 days ago
CommunicationSQL

Full Job Posting

Technical Skills

  • Possess the ability to multitask across various support portals and/or dashboards. Strong troubleshooting and incident resolution skills. Ability to work in a fast paced, demanding environment.
  • Communication: Exceptional client facing communication skills with the ability to translate technical concepts for users.
  • Availability: This is an overnight shift with a set schedule. You will be required to work 3 consecutive predetermined nights per week, plus every other Saturday as needed.
  • Pay Transparency:
  • The hourly range for this position is $19.00 - $25.34 / hourly. The hiring base hourly range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

Qualifications

  • Education: Bachelor's degree in business, marketing, IT, Computer Science or similar field.
  • Industry Experience: 3 to 5 years related business experience and/or training, preferably in customer service or technical support, or an equivalent combination of education and work experience. Basic knowledge of Zendesk, SQL, KQL, Application Insights & Databricks is a plus. Prior experience supporting clients in a helpdesk setting is also a plus.
  • Technical Skills: Possess the ability to multitask across various support portals and/or dashboards. Strong troubleshooting and incident resolution skills. Ability to work in a fast paced, demanding environment.
  • Communication: Exceptional client facing communication skills with the ability to translate technical concepts for users.
  • Availability: This is an overnight shift with a set schedule. You will be required to work 3 consecutive predetermined nights per week, plus every other Saturday as needed.

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