Digital Solutions Specialist

Key Responsibilities

• · Respond to inbound lead inquiries via phone, email, and web channels in a timely and professional manner.
• · Qualify prospects to understand their needs, decision-making processes, and fit for the platform.
• · Conduct tailored virtual demos and presentations, highlighting solution benefits and use cases.
• · Manage the sales pipeline and document key interactions, opportunities, and customer feedback in CRM.
• · Meet or exceed individual sales targets and key performance metrics, including conversion rate and ARR generated.
• · Proactively follow up with leads and nurture relationships to drive deal progression and eliminate roadblocks.
• · Maintain up-to-date knowledge of industry trends, competitive offerings, and product updates.
• · Lead new client onboarding and solution configuration, remotely or onsite, across POOL360, POOL360 Water Test, and POOL360 Integrations — including new sub-platforms and third-party integrations as they are added to the POOL360 ecosystem, ensuring continued adoption as the platform evolves.
• · Develop training sessions and materials tailored to each customer's needs.
• · Resolve implementation and technical challenges, documenting and escalating as needed.
• · Track activation metrics and customer usage during onboarding.
• · Support and onboard customers on new sub-platforms and third-party software as they are integrated into the POOL360 ecosystem, ensuring continued adoption as the platform evolves.
• · Transition of customers to the support team upon successful implementation.
• · Other related responsibilities as assigned by Manager.
• Core Competencies/Skills:
• · 2+ years of experience in SaaS sales, onboarding, implementation, or technical account management (inside sales/telesales or B2B technology background preferred)
• · Proven track record in meeting/exceeding sales targets
• · Training/teaching skills for diverse audiences
• · Strong customer focus, consultative sales approach, and troubleshooting ability
• · Project management and process documentation skills, with a feedback-driven orientation
• · Excellent written and verbal communication skills
• · Proficiency with CRM systems (e.g., Salesforce) and digital sales technology
• · Ability to quickly learn and adapt to new software integrations and sub-platforms as they are added to POOL360
• · High level of initiative, organization, and self-motivation
• · Ability to work collaboratively with cross-functional teams
• · Bi-lingual is a significant plus but not required
• Education
• · Bachelor's degree in Business, Information Technology, Marketing, Communications, or a related field required.
• · Relevant technical or sales certifications (e.g., SaaS platforms, project management, sales methodology) are a plus.