Digital Solutions Service & Support Engineer, Americas - Aurora, OH
Role Overview
As a Digital Solutions Service & Support Engineer, you will be responsible for providing end-to-end support across business applications and digital solutions, with a focus on stable operations and business continuity across the Americas.
You will work in a global environment, supporting a mix of Microsoft-based platforms, Azure-hosted services, ERP, CRM, EDI, and local business systems.
The role requires a hands-on and independent approach, where you investigate, resolve, document, and follow up on issues across a diverse application landscape.
You will take ownership of the regional application landscape within your scope and work closely with business users, developers, central IT teams, departments, and external partners to ensure effective and reliable system support.
You will have the opportunity to:
• Support business applications including ERP, CRM, EDI, and local systems used across sites in the Americas
• Troubleshoot and resolve application and system issues end-to-end
• Work with Microsoft-based solutions, Azure services, and integrations where applicable
• Investigate incidents, perform root cause analysis, and implement sustainable solutions
• Maintain documentation, work instructions, and knowledge base articles
• Coordinate with internal teams, departments, vendors, and support partners when required
• Support master data activities and help ensure data consistency and security across systems
• Contribute to training materials and support end-users in system usage
• Support transitions from local solutions to global or centralized services
• Drive continuous improvement of support processes, system stability, and service quality
You will take ownership of issues from identification through resolution and follow-up, ensuring reliable operations and continuous improvement across systems and regions.
Key Skills for This Role
Full Job Posting
Who are we?
Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of three Business Areas within the Trelleborg Group, with a total of about 6 200 employees around the world.
About the Job
As a Digital Solutions Service & Support Engineer, you will be responsible for providing end-to-end support across business applications and digital solutions, with a focus on stable operations and business continuity across the Americas.
You will work in a global environment, supporting a mix of Microsoft-based platforms, Azure-hosted services, ERP, CRM, EDI, and local business systems. The role requires a hands-on and independent approach, where you investigate, resolve, document, and follow up on issues across a diverse application landscape.
You will take ownership of the regional application landscape within your scope and work closely with business users, developers, central IT teams, departments, and external partners to ensure effective and reliable system support.
You will have the opportunity to
Support business applications including ERP, CRM, EDI, and local systems used across sites in the Americas
Troubleshoot and resolve application and system issues end-to-end
Work with Microsoft-based solutions, Azure services, and integrations where applicable
Investigate incidents, perform root cause analysis, and implement sustainable solutions
Maintain documentation, work instructions, and knowledge base articles
Coordinate with internal teams, departments, vendors, and support partners when required
Support master data activities and help ensure data consistency and security across systems
Contribute to training materials and support end-users in system usage
Support transitions from local solutions to global or centralized services
Drive continuous improvement of support processes, system stability, and service quality
You will take ownership of issues from identification through resolution and follow-up, ensuring reliable operations and continuous improvement across systems and regions.
About the Ideal Candidate
You are a hands-on problem solver who takes ownership and works independently to resolve issues across a complex and mixed system landscape.
You are comfortable working in a global environment with different stakeholders, time zones, and business needs. You have a strong drive to ensure stable operations, high service quality, and timely resolution of issues with limited day-to-day guidance.
Minimum requirements
- Must be legally authorized to work in the United States without current or future employer sponsorship.
- Minimum 3+ years of experience in application and system support, troubleshooting, or a similar role within a complex IT environment
- Bachelor’s degree in Information Technology, Computer Science, IT engineering, or equivalent experience
- Strong technical and information systems skills with the ability to troubleshoot and resolve complex issues
- Understanding of business applications, ERP processes, databases, and system integrations
- Experience working with global and local business applications in a heterogeneous IT environment
- Ability to work independently, prioritize tasks, and manage multiple topics in a fast-paced environment
- Strong communication skills and ability to work with both technical teams and business users
- Experience working in a global or cross-functional environment across different time zones
- Positive attitude, willingness to learn, and a strong service mindset
- Detail-oriented with a focus on delivering high-quality results
Nice to have
Experience supporting ERP systems such as Dynamics 365 F&SCM, AX2012/AX2009, Infor M3, SAP S/4HANA, SAP ECC, or similar platforms
Experience with Microsoft technologies such as Azure, Power Platform, or related services
Experience supporting EDI-related activities and integrations
Experience working in environments with both global platforms and local business systems
Understanding of how business applications interact across processes, systems, and data flows
We will support you with a strong team environment, clear priorities, and the opportunity to grow your role over time.
What We Offer
- We offer the opportunity to work in a global organization where digital solutions play a key role in supporting business operations.
- You will be part of a collaborative team environment, working with Microsoft technologies, Azure services, and a diverse system landscape across the Americas. The role offers the opportunity to take ownership, grow your technical and business understanding, and contribute to more stable, scalable, and efficient digital solutions.
Work Authorization
Important: This position does not offer employment visa sponsorship. Applicants must already be legally authorized to work in the United States on a permanent basis without current or future employer sponsorship.
Please apply only if you meet this work authorization requirement.
Expected Salary Range
- USD 65,000-90,000 annually, depending on experience and technical fit.
- Applications will be reviewed on a continuous basis, and the position may be filled before the application deadline.
About Trelleborg
Public Swedish industrial group supplying engineered polymer solutions for industrial, medical, aerospace, and automotive customers.
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