Digital Sales Executive

Job Summary

Key Responsibilities

• Respond promptly to customer inquiries received through WhatsApp, email, website forms, social media, and phone calls.
• Guide customers through the purchasing process and recommend suitable products based on their requirements.
• Convert online inquiries into confirmed sales and achieve monthly sales targets.
• Follow up with customers on quotations, abandoned carts, and pending inquiries.
• Build and maintain strong customer relationships to encourage repeat business.
• Update customer interactions and sales activities in the CRM system.
• Coordinate with the operations and logistics teams to ensure smooth order fulfillment and customer satisfaction.
• Handle customer concerns professionally and provide timely resolutions.
• Support promotional campaigns and seasonal sales initiatives.

Requirements

• Previous experience in e-commerce sales, telesales, customer service, retail sales, or a similar role is preferred but not mandatory.
• Fresh graduates with excellent communication skills and a strong interest in sales are welcome to apply.
• Fluent in English (spoken and written).
• Arabic language skills will be a strong advantage.
• Strong communication, persuasion, and customer service skills.
• Target-oriented mindset with a desire to achieve and exceed sales goals.
• Comfortable communicating with customers via WhatsApp, email, and phone calls.
• Basic knowledge of CRM systems and e-commerce platforms is an advantage.
• Positive attitude, willingness to learn, and ability to thrive in a fast-paced environment.