Digital Sales and Service Representative

SeekWell is the parent company of 1-800 Contacts, Framery, and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.

At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission, and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!

Start Date: October 19, 2026

Train and work remotely from approved states (Utah, North Carolina and Texas)

Training: Three weeks (10AM – 5 PM MT, M-F) 100% attendance is mandatory

Full-time (40 hours per week)

Shifts will be in the afternoon/evenings (ex. 2:30pm-11pm MT)

Starting base pay: $15.00 per hour + bonus potential of up to $6/hr

Required weekend shift (Saturday's preferred)

Monthly performance bonuses for those who qualify (up to $6 per hour)

Ownership of your development with support from leaders dedicated to fostering growth

Bi-annual performance reviews

A safe, respectful, and inclusive work environment

Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more

This is a sales job; you will consult customers on the best value for their contact lens purchases on each call

Reply to incoming emails or mms from customers as business needs require

Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats

Request prescriptions via phone from eye care providers as needed

Provide world class customer service in a fast-paced, dynamic environment

Identify and resolve problems in a way that creates a positive customer experience

Maintain high performance metrics including revenue per chat (again, sales), quality, availability, and timeliness metrics

Abide by 1-800 Contacts policies and procedures as identified and amended from time to time

Live the company values: Big Hearted, Unconventional, Tenacious, Better Together

Perform other duties as assigned by leadership

High school diploma (or GED equivalent)

2-3 years minimum customer service experience

Chat sales and Contact Center experience a plus!

Great typing skills (at least 40 words per minute) and technical proficiency

Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better

A private, dedicated workplace, free from interruption or distraction that promotes confidentiality

Ability to multitask and prioritize at the same time

Positive, driven and solution-oriented mindset

Ability to show up to work on time and work your scheduled shift

It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.

United States Remote Salary Range

$15 — $21 USD