Digital Project Manager

Lead the execution of digital projects, including eCommerce and Digital Self-Service initiatives, ensuring timely delivery within scope and budget

Collaborate with cross functional teams, both internal and external, to monitor progress, manage dependencies, and resolve potential roadblocks

Define and track project tasks, participants, dependencies, and critical details to ensure effective use of resources

Document and communicate scope changes, assess their impact on timelines, budgets, and resources, and adjust project plans accordingly

Serve as the point of contact for project updates, issues, and communications for all assigned projects

Coordinate project meetings, distribute meeting minutes, track action items, and ensure deliverables are incorporated into project timelines

Provide status updates, summarizing key project information for stakeholders

Manage resources across strategy, UX, UI, copywriting, and product teams, ensuring alignment of business requirements with project execution

Track, assess, and escalate project risks as needed, providing leadership with recommendations for mitigation strategies

Contribute to intake assessments, helping prioritize digital projects based on resource availability and business value

Support process improvements aimed at enhancing project delivery efficiency and quality

Lead project retrospectives to identify areas for improvement and implement actionable changes

Experience: 5+ years in digital program management or a related field, with a Proven experience managing creative execution, including resource allocation for strategy, UX, UI, copywriting, and business requirements.

Education: Bachelor’s degree in Business, Information Technology, or a related field

Skills: Strong communication, facilitation, and organizational skills with experience managing cross-functional teams Self-driven, curious, and enthusiastic, with the ability to collaborate effectively across diverse business partners Familiarity with digital commerce platforms, self-service technologies, content management systems, analytics platforms Problem-solving and adaptability in a fast-paced environment Proficiency in project management tools and methodologies, including Asana, JIRA, Smartsheet, Confluence, as well as Waterfall and Agile software development methodologies Ability to manage multiple projects simultaneously, delivering on time and within budget

Strong communication, facilitation, and organizational skills with experience managing cross-functional teams

Self-driven, curious, and enthusiastic, with the ability to collaborate effectively across diverse business partners

Familiarity with digital commerce platforms, self-service technologies, content management systems, analytics platforms

Problem-solving and adaptability in a fast-paced environment

Proficiency in project management tools and methodologies, including Asana, JIRA, Smartsheet, Confluence, as well as Waterfall and Agile software development methodologies

Ability to manage multiple projects simultaneously, delivering on time and within budget

Proven track record of successfully managing creative execution, including resource allocation, for large scale digital projects

Prior experience with the telecommunications industry

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Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.