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Digital Product Manager: Shared Experiences

Citi
Irving, USA
Full-time
Onsite
USD 107120-160680 yearly
Discovered 3 weeks ago
Digital product managementProduct strategy and roadmapCustomer journey designProduct requirements and specificationsData analysis and success metricsBusiness KPI measurement

Full Job Posting

Role overview

Lead the evolution of digital customer servicing platforms and shape end-to-end digital experiences.

The role provides product and technical authority over platform direction, customer journeys, and business outcomes.

Responsibilities

  • Define and champion platform vision, strategy, and roadmap aligned with business growth.
  • Design end-to-end customer servicing journeys for varied customer personas.
  • Translate stakeholder goals into actionable platform features and technical specifications.
  • Set success metrics, measure feature performance, tie enhancements to KPIs, and make data-driven trade-offs.
  • Influence engineers, designers, and business partners and align them on goals and responsibilities.
  • Partner with engineering to ensure the platform is scalable and resilient while evaluating technical constraints.
  • Assess risk and ensure product decisions and solutions follow applicable laws, rules, and regulations.

Requirements

  • 2 to 3 years of product management experience, including leading complex digital initiatives from concept to launch.
  • Ability to contribute to strategy and make decisions affecting a business area.
  • Customer-focused understanding of products for diverse user needs.
  • Technical fluency to work with engineers and translate customer needs into detailed product requirements.
  • Communication and diplomacy skills to guide and influence stakeholders.
  • Bachelor's degree in Computer Science, Business Management, Engineering, or a relevant field.
  • A master's degree is highly preferred.

Compensation

  • Annual salary range is USD 107,120 to USD 160,680.
  • Eligible employees may also receive incentive or retention awards and benefits.

Schedule and location

  • Full-time position with primary location in Irving, Texas, United States.

About Citi

Citi describes itself as an international employer and equal opportunity employer.

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