Digital Operations - Network Analyst

Role overview

Minimum qualifications

• At least 3 years of experience in network operations or IT infrastructure support.
• Familiarity with ITIL service management practices.
• Experience with pLTE, Wi-Fi, SIM management, and ServiceNow.
• Experience in industrial or operational technology environments.
• Knowledge of Nokia, Cisco, or Rajant network systems.
• Applicants are encouraged to apply even if they do not meet every listed qualification; transferable skills are valued.

Key responsibilities

• Monitor network health and alarms across pLTE, Wi-Fi, and wired infrastructure.
• Triage, troubleshoot, and resolve incidents and service requests; escalate complex issues to Tier 2/3 analysts or vendors.
• Administer SIM cards, including provisioning and activation, and conduct network health and lifecycle checks.
• Maintain operational documentation and reporting metrics.
• Participate in disaster recovery planning, firmware patching, and upgrade roadmaps.
• Support onboarding new services and infrastructure to the network.

Location and schedule

• The role works out of Suncor's Base Plant Mine in Fort McMurray, Alberta.
• A shift-based or rotational schedule may apply depending on operational needs.

Rewards and benefits

• Compensation may include regional uplifts, annual bonuses, and long-term financial rewards; pension and savings plans with company matching are offered.
• Benefits include employee assistance and company-paid health, dental, and vision coverage; paid vacation and personal time off are available.
• Development offerings include internal mobility, succession planning, and employee training programs; details may vary by employment and region.