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Digital Operations - Network Analyst

Suncor
Fort McMurray, CAN
Full-time
Mid · 3+ years experience
Onsite
Discovered 3 days ago
servicenow

Full Job Posting

What we offer:

  • We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work.
  • Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
  • Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
  • Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
  • Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your development

Minimum Qualifications

  • Three+ years of experience in network operations or IT infrastructure support
  • Familiarity with ITIL service management practices
  • Experience with wireless technologies (pLTE, Wi-Fi), SIM management, and ServiceNow
  • Experience in industrial or operational technology (OT) environments
  • Knowledge of Nokia, Cisco, or Rajant network systems
  • Don’t have all the qualifications listed? That’s ok! Apply anyway. We acknowledge the value of transferable skills.
  • Key Responsibilities
  • Monitor network health and alarms across pLTE, Wi-Fi, and wired infrastructure
  • Perform triage, troubleshooting, and resolution of incidents and service requests
  • Administer and manage SIM cards, including provisioning, activation
  • Conduct regular health checks and lifecycle monitoring of network components
  • Escalate complex issues to Tier 2/3 analysts or vendors as needed
  • Maintain accurate documentation and support reporting for operational metrics
  • Participate in disaster recovery planning, firmware patching, and upgrade roadmaps
  • Support onboarding of new services and infrastructure to the network
  • Location
  • You will work out of our Base Plant Mine in Fort McMurray, Alberta
  • Shift-based or rotational schedule may apply depending on operational needs
  • To learn more about living and working in Fort McMurray, click here
  • Think we are a fit? Apply now!
  • Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.

Key Responsibilities

  • Monitor network health and alarms across pLTE, Wi-Fi, and wired infrastructure
  • Perform triage, troubleshooting, and resolution of incidents and service requests
  • Administer and manage SIM cards, including provisioning, activation
  • Conduct regular health checks and lifecycle monitoring of network components
  • Escalate complex issues to Tier 2/3 analysts or vendors as needed
  • Maintain accurate documentation and support reporting for operational metrics
  • Participate in disaster recovery planning, firmware patching, and upgrade roadmaps
  • Support onboarding of new services and infrastructure to the network
  • You will work out of our Base Plant Mine in Fort McMurray, Alberta
  • Shift-based or rotational schedule may apply depending on operational needs
  • To learn more about living and working in Fort McMurray, click here
  • Think we are a fit? Apply now!
  • Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.

Location

  • You will work out of our Base Plant Mine in Fort McMurray, Alberta
  • Shift-based or rotational schedule may apply depending on operational needs
  • To learn more about living and working in Fort McMurray, click here
  • Think we are a fit? Apply now!
  • Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.

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