Digital Intake Technician

Are you interested in digital dentistry and enjoy solving technical problems, working with dental professionals, and helping clinical teams improve their digital workflows?

Hybridge, LLC is looking for a Digital Intake Specialist to join our laboratory team.

This is a hands-on technical role supporting doctors and dental practices with intraoral scanning, digital impressions, CBCT files, and digital case submissions.

You will serve as an important connection between our clinical clients and laboratory, helping ensure digital cases are accurate, complete, and ready for the next stage of production.

This position is ideal for someone with experience in digital dentistry, dental technology, intraoral scanning, dental laboratory workflows, or technical support who enjoys both technology and working directly with people.

• Provide technical support to doctors and dental teams using intraoral scanners such as 3Shape and iTero.
• Troubleshoot digital scanning, file-upload, and case-submission issues.
• Review incoming digital scans and files for accuracy, completeness, and quality.
• Identify potential issues before cases move into the laboratory workflow.
• Support clinical teams with digital impression and scanning protocols.
• Explain technical processes and provide guidance to clinical staff in a clear and easy-to-understand way.
• Assist with CBCT files and other digital records used for surgical and restorative dental components.
• Track and manage digital case information using Google Sheets and/or Excel.
• Communicate with doctors, clinical teams, and laboratory personnel to resolve technical issues and keep cases moving efficiently.
• Maintain and update documentation and Standard Operating Procedures (SOPs).
• Perform routine quality-control checks on digital submissions.
• Help identify opportunities to improve digital intake processes and workflows. What We're Looking For Required
• Experience in dental technology, technical support, digital dentistry, or a related dental environment.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to troubleshoot problems and identify practical solutions.
• Comfort working with computers, digital files, and technology.
• Ability to manage multiple cases and priorities in a fast-paced environment. Preferred
• Experience with intraoral scanners (IOS), particularly 3Shape or iTero.
• Experience with digital impressions or CAD/CAM dental workflows.
• Familiarity with CBCT technology and digital imaging.
• Dental laboratory or restorative/surgical dental experience.
• Experience with Google Sheets or Excel.
• Experience training or educating dental professionals on digital workflows.

Hybridge? At Hybridge, you'll work at the intersection of dentistry, technology, and laboratory innovation. Your work will directly help dental practices successfully adopt digital workflows and ensure that cases arrive at our laboratory accurately and ready for production. We're looking for someone who is technically curious, detail-oriented, organized, and genuinely enjoys helping people solve problems. If you have experience with digital dentistry and want a role where you can use your technical skills every day while working closely with dental professionals, we'd love to hear from you. Hybridge, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance