Digital Infrastructure Specialist

Role Overview

Technical Knowledge

• Microsoft Azure Active Directory (user management, group policies, conditional access).
• Microsoft Intune (device configuration, compliance, app deployment).
• Microsoft 365 (Teams, Exchange, SharePoint).
• PowerShell scripting and automation.
• API management platforms and RESTful API concepts.
• Azure Data Factory (data pipelines, integration runtime, monitoring).
• Educational technology platforms (ClassLink, iSAMS, or similar SSO/roster systems).
• Multi-factor authentication (MFA) setup and troubleshooting.
• Basic networking and WiFi connectivity.
• Microsoft Graph API (for advanced automation).

User and Account Management

• Reset passwords and resolve login issues.
• Create, configure, and remove user accounts for staff and students.
• Manage bulk student account provisioning at the start of each academic year.
• Set up and support multi-factor authentication (MFA).
• Control system access based on user roles

Device and Hardware Support

• Troubleshoot network, internet, and device connectivity issues.
• Support and manage over 200 iPads, including inventory and assignment.
• Configure devices, deploy apps, and enforce compliance policies.
• Maintain staff laptops management and enrolment.
• Support the students BYOD programme.
• Oversee device replacement and recycling.
• Managing purchasing and payment methods for platforms such as Apple VPP and Play Store

Education

• al Software Systems
• Maintain ClassLink and ensure correct syncing of rosters.
• Add, Manage and Remove SSO and Rostering of all applications used across the school
• Troubleshoot access and integration issues with educational applications (e.g., Renaissance Learning, McGraw Hill, IXL, Kognity, MAP).
• Manage annual updates and configuration changes for new school year data.
• Set access permissions for different grade levels and subjects.
• Systems and Infrastructure
• Manage Azure Active Directory, Microsoft 365 (Teams, Outlook, file storage), and Intune, including troubleshooting, policy management and configuration.
• Administer the ticketing system.
• Oversee network connectivity and Wi-Fi access.
• Troubleshoot cloud service access issues.

API Management and Data Integration

• Configure, maintain, and monitor APIs connecting internal and external systems to ensure secure and reliable data exchange.
• Manage API authentication, permissions, and documentation.
• Oversee the integration and automation of data flows between platforms using Azure Data Factory and similar tools.
• Troubleshoot and resolve issues related to API connectivity and data pipelines.
• Collaborate with vendors, contractors, and internal teams to implement new integrations and maintain existing ones.

Cyber Security

• Implementing and maintaining robust security measures (such as firewalls, encryption, and multi-factor authentication) to protect systems, networks, and data from cyber threats.
• Monitoring for vulnerabilities and suspicious activity and responding promptly to security incidents.
• Conducting regular risk assessments, security audits, and compliance checks.
• Keeping up to date with the latest cyber threats and best practices and proactively recommending improvements.
• Support the Innovation Coaches to educate staff and students on cyber security awareness and safe digital practices.
• Ensuring all digital processes and third-party integrations comply with data protection and privacy regulations.

Contractor Collaboration and Outsourcing

• Actively collaborate with external contractors and service providers.
• Ensure all external parties are fully utilised and engaged in relevant projects.
• Prioritise outsourcing and external expertise before allocating internal resources or time.
• Coordinate and monitor contractor performance to ensure quality and timely delivery.
• Automation and Scripting
• Use PowerShell to automate repetitive tasks and bulk operations (e.g., account creation, password resets).
• Automate device management and data workflows.
• Maintain and update scripts as systems evolve.
• Projects and Planning
• Lead the annual rollover project: provisioning accounts, updating rosters, and preparing devices.
• Plan and execute ClassLink and application integration updates.
• Manage MFA implementation and respond to security incidents.

Documentation

• Create and maintain comprehensive documentation for all processes, utilising AI-powered tools like Copilot to ensure clarity and accuracy.
• Ensure documentation is clear, up-to-date, and accessible to relevant stakeholders.
• Regularly review and update documentation to reflect changes in systems, workflows, and best practices.

Troubleshooting and Problem Solving

• Resolve complex technical issues and system integration problems, leveraging AI tools such as Copilot to enhance efficiency.
• Research and implement new educational technology solutions.
• Handle escalated support tickets requiring deep technical expertise.

Why This Role Matters