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Digital Education Manager – Network Engineer

Intuitive
Atlanta, USA
Full-time
Manager · 8+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Technical Skills

  • Strong foundation in network engineering, including TCP/UDP, VLANS, subnetting, firewalls, NAT/PAT, OSI model, and cybersecurity best practices.
  • Advanced knowledge of IT systems: servers, databases, storage, operating systems, HL7/DICOM interfaces, and cloud services.
  • Proven ability to analyze, troubleshoot, and resolve complex technical issues.
  • Experience building and presenting architecture diagrams, technical documentation, and RFI/RFP responses.
  • Familiarity with hospital IT processes, healthcare technology trends, and industry regulations.
  • Education & Certifications
  • Bachelor's degree in Computer Science, Engineering, or related discipline; or 8+ years equivalent technical experience (preferably in medical device or healthcare IT).
  • Professional certifications preferred: MCSE, CCNA, CWNA, CWSP, CompTIA Network+/Security+.
  • Preferred Qualifications
  • Experience managing complex projects end-to-end.
  • Familiarity with hospital IT environments and regulated medical settings.
  • Experience with complaint handling and compliance requirements.
  • Knowledge of network security infrastructure, vulnerabilities, and mitigation strategies.
  • This can be based out of Sunnyvale,CA or Atlanta,GA
  • Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
  • Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
  • Mandatory Notices
  • U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
  • Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
  • For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
  • We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
  • This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.
  • Accommodation & Accessibility Notice:
  • Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at [email protected].
  • We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.
  • It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide.
  • We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
  • The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
  • If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Qualifications

  • Experience in an educational or training role preferred; if you lack this background, you should be curious and eager to learn — you will be required to complete an introductory instructional design course.
  • Excellent communication and facilitation skills — able to present technical concepts to audiences ranging from service engineers to CTO/CIO-level stakeholders.
  • Self-motivated, collaborative, and solutions-oriented.
  • Strong foundation in network engineering, including TCP/UDP, VLANS, subnetting, firewalls, NAT/PAT, OSI model, and cybersecurity best practices.
  • Advanced knowledge of IT systems: servers, databases, storage, operating systems, HL7/DICOM interfaces, and cloud services.
  • Proven ability to analyze, troubleshoot, and resolve complex technical issues.
  • Experience building and presenting architecture diagrams, technical documentation, and RFI/RFP responses.
  • Familiarity with hospital IT processes, healthcare technology trends, and industry regulations.
  • Bachelor's degree in Computer Science, Engineering, or related discipline; or 8+ years equivalent technical experience (preferably in medical device or healthcare IT).
  • Professional certifications preferred: MCSE, CCNA, CWNA, CWSP, CompTIA Network+/Security+.
  • Experience managing complex projects end-to-end.
  • Familiarity with hospital IT environments and regulated medical settings.
  • Experience with complaint handling and compliance requirements.
  • Knowledge of network security infrastructure, vulnerabilities, and mitigation strategies.

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