Digital Delivery Operations Manager

%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EAbout EOTSS and the Massachusetts Digital Service:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3E%3Cstrong%3EThe Executive Office of Technology Services and Security (EOTSS)%3C/strong%3E is the state’s lead office for information technology. We provide enterprise level information technology services and infrastructure, including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.%3C/span%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EAre you interested in solving meaningful problems and transforming the journeys and experiences of the millions of diverse constituents interacting with the Commonwealth of Massachusetts government services? We’re looking for a collaborative and purpose-driven%3Cstrong%3E Digital Delivery Operations Manager %3C/strong%3Eto lead, grow and mature delivery within the %3Cstrong%3EMassachusetts Digital Service (Mass Digital) %3C/strong%3Eand improve the design, delivery and impact of state services.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan class=%22normaltextrun%22 style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EMass Digital,%3Cstrong%3E %3C/strong%3Ea division of EOTSS, enables Massachusetts government to design and deliver great people-centered services. Mass Digital%3C/span%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3E established a long track record of delivery through work with the Department of Family and Medical Leave (DFML) and during the COVID-19 pandemic. We helped DFML launch the Commonwealth’s first digitally native service, Paid Family and Medical Leave. During the pandemic, we supported the Department of Unemployment Assistance in expanding their capacity to process unemployment claims in multiple languages and designed content for rapidly evolving pandemic unemployment benefits. We also supported the Department of Public Health and the Governor’s Office in launching and operating the state’s vaccine preregistration system.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan class=%22normaltextrun%22 style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EWe are now implementing a vision of the Commonwealth that proactively engages our diverse constituency, and delivers seamless, trustworthy, people-centered experiences for all. We’re achieving this through initiatives to create a single profile for users of Commonwealth services, expand channels of communication, and create seamless, responsive and personalized engagement experiences across different state services. We are scaling new products and services and building capacity across state government to adopt and apply people-centered practices in how they design and deliver services.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan class=%22normaltextrun%22 style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3E%3Cstrong%3EAbout The Role:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EAs %3Cstrong%3EDelivery Operations Manager%3C/strong%3E, you’ll help Mass Digital turn its strategy and priorities into coordinated action and measurable outcomes. You’ll lead and mature program and delivery management across the team, creating the practices, tools, and operating rhythms that give teams and leadership a clear view of priorities, progress, dependencies, risks, resources, and outcomes.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EYou’ll work across Mass Digital to enable effective delivery of our highest priorities, helping teams coordinate complex work, navigate tradeoffs, and strengthen how we define and measure the outcomes of our work. You’ll foster a collaborative delivery culture that balances transparency and accountability with the flexibility teams need to solve complex problems.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EYou’ll also help extend Mass Digital’s impact beyond the work our team directly delivers. You’ll strengthen how we engage agency, EOTSS, and executive stakeholders around the Commonwealth’s constituent experience goals and the Digital Roadmap, helping build shared ownership and turn those goals into action across state government. This includes helping manage our executive steering committee and developing a broad network of support for our work.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EAcross all of this, you’ll bring structure to complexity, connect strategy with execution, and help Mass Digital and our partners deliver better outcomes for the people we serve. This role is a great fit for an experienced program and delivery leader who enjoys improving how organizations work and enabling multidisciplinary teams to deliver meaningful outcomes.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan class=%22normaltextrun%22 style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EThis position is a %3Cstrong%3Efull-time opportunity%3C/strong%3E.%3C/span%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3E%3Cstrong%3E %3C/strong%3E%3C/span%3E%3Cspan class=%22normaltextrun%22 style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EThe work schedule for this position is %3Cstrong%3EMonday through Friday, 9:00AM to 5:00PM EST, %3C/strong%3Ein a %3Cstrong%3Ehybrid remote%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3E arrangement with %3Cstrong%3E40% time%3C/strong%3E spent at the primary work location: %3C/span%3E%3Cspan class=%22normaltextrun%22 style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3E%3Cstrong%3EOne Ashburton Place, Boston, Massachusetts 02108. %3C/strong%3EApplicants should be located within reasonable commuting distance from the primary work location.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22line-height:normal;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EWe strive to create a culture of belonging in EOTSS and Mass Digital. We are committed to building a workforce that reflects the diversity of the Commonwealth and to celebrating our differences. All applicants and employees drawn to serve our mission will enjoy equal opportunity and fair treatment. We will recruit, hire, compensate, train and promote without regard to race, color, gender (identity and expression), sex, sexual orientation, creed, religion, national or ethnic origin, age, disability status, veteran’s status, or anything else that describes your identity as a human being.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan class=%22normaltextrun%22 style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3E%3Cstrong%3EDuties and Responsibilities:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3E%3Cstrong%3EObjective #1: Lead and mature program and delivery management across Mass Digital%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EDefine and evolve Mass Digital’s delivery management practices, frameworks, tools, and operating rhythms.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EMaintain a cross-team view of priorities, progress, milestones, dependencies, risks, and resource needs.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EPartner with team leads to strengthen planning, delivery, risk management, and cross-team coordination.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EIdentify systemic barriers to delivery and continuously improve how Mass Digital plans and executes its work.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3E%3Cstrong%3EObjective #2: Enable effective, outcome-oriented delivery of Mass Digital’s priorities%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ECoordinate complex initiatives and cross-team dependencies to keep Mass Digital’s highest priorities moving forward.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EHelp teams and leadership navigate tradeoffs across priorities, scope, timing, capacity, and resources.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EEnable more consistent articulation, tracking and reporting of the outcomes of our work.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EBuild a collaborative delivery culture grounded in transparency, shared accountability, trust, learning, and continuous improvement.%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3E%3Cstrong%3EObjective #3: Grow awareness and scale adoption of Mass Digital’s constituent experience goals, practices and offerings across the state%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EDevelop and mature Mass Digital’s strategy for engaging our agency, EOTSS, and other stakeholders in advancing the Commonwealth’s constituent experience goals and digital roadmap.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EHelp manage Mass Digital’s executive steering committee as a forum for executive alignment, shared accountability, decision-making, and action.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EBuild awareness and alignment around Mass Digital’s constituent experience vision and help partners translate shared goals into action within their organizations.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3ECreate mechanisms for stakeholders to shape and advance the state’s Digital Roadmap, address cross-organizational barriers, and identify opportunities for collective action.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EBuild a network of partners and champions who extend Mass Digital’s impact beyond the products and initiatives directly owned by our team.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3E%3Cstrong%3EObjective #4: Coordinate reporting, budgeting, and operational processes%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3ESupport Mass Digital’s participation in EOTSS portfolio reporting, planning, budgeting, and related operational processes.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EEstablish efficient processes for gathering and synthesizing information from teams while minimizing administrative burden.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EPartner with Mass Digital leadership and EOTSS stakeholders on budget development, forecasting, resource planning, and portfolio management.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-themecolor:text1;%22%3EProvide clear reporting and analysis on progress, risks, funding, resources, and emerging issues to support leadership decision-making.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EPreferred Qualifications:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EPassion for improving equitable access to public services through research, design, and technology.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E5+ years’ progressive experience leading program, portfolio, delivery, or operations management in complex organizations.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EDemonstrated success establishing and maturing program and delivery management practices across multiple teams or initiatives.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EExperience coordinating complex, cross-functional initiatives involving product, design, engineering, operations, policy, or other disciplines.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EStrong understanding of modern product development and agile or iterative delivery practices%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EDemonstrated ability to create portfolio-level visibility into priorities, progress, dependencies, risks, resources, and outcomes.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EExperience designing and managing governance processes that enable effective executive decision-making and accountability.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EExperience with organizational planning, budgeting, financial management, resource planning, or portfolio management processes.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EStrong facilitation skills and demonstrated ability to bring structure and clarity to complex or ambiguous situations.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EStrong judgment about when additional process or structure will improve delivery—and when it will get in the way.%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EExperience in digital government, public service delivery, or another complex, mission-driven environment is strongly preferred.%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E %3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EMINIMUM ENTRANCE REQUIREMENTS:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EApplicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.%3C/span%3E%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3ESubstitutions:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EI. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.%3C/span%3E%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EII. A Bachelor%27s degree in a related field may be substituted for two (2) years of the required (A) experience.%3C/span%3E%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EIII. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.%3C/span%3E%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22MARGIN-BOTTOM:0px;MARGIN-TOP:0px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EIV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:17px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22margin-bottom:0px;margin-top:0px;%22%3E%3Cstrong%3E%3Cu%3EComprehensive Benefits%3C/u%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:17px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22margin-bottom:0px;margin-top:0px;text-align:start;%22%3EWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22margin-bottom:0px;margin-top:0px;text-align:start;%22%3EWant the specifics?%26nbsp;%3C/span%3E%3C/span%3E%3Ca style=%22color:#0563c1;%22 href=%22https://www.mass.gov/commonwealth-employee-benefits-and-rewards%22 target=%22_blank%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22margin-bottom:0px;margin-top:0px;text-align:start;%22%3E%3Cu%3EExplore our Employee Benefits and Rewards!%3C/u%3E%3C/span%3E%3C/span%3E%3C/a%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22margin-bottom:0px;margin-top:0px;%22%3E%3Cstrong%3EAn Equal Opportunity / Affirmative Action Employer.%26nbsp;%26nbsp;Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22margin-bottom:0px;margin-top:0px;%22%3EThe Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. %26nbsp;Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)%26nbsp;may self-select out of opportunities if they don%27t meet 100% of the job requirements. %26nbsp;We encourage individuals who believe they have the skills necessary to thrive to apply for this role.%3C/span%3E%3C/span%3E%3C/p%3E Job Details Official Title: Administrator VII Primary Location: United States-Massachusetts-Boston-1 Ashburton Place Job: Information Systems and Technology Agency: Exec Office of Technology Services and Security Schedule: Full-time Shift: Day Job Posting: Sep 25, 2026, 4:18:25 PM Number of Openings: 1 Salary: 102,855.80, 158,640.55, Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Emily Hartmann, 6176608300 Bargaining Unit: M99-Managers (EXE) Confidential: No Potentially Eligible for a Hybrid Work Schedule: Yes