Digital CRM Consultant

Mandatory Skills

• PCF Controls
• UI (Model driven / Canvas) & Dataverse
• Integrations (Plugins, Power Automate, Logic Apps, Azure Functions)
• Security, OAuth
• Engineering Process
• Communication
• Analysis & Problem Solving Key Responsibilities: Technical Leadership
• Lead and mentor a team of Dynamics 365 CE / Power Platform developers (senior & junior).
• Provide architectural guidance and enforce technical standards, coding practices, and MS best practices.
• Review and challenge design decisions in architecture and design forum sessions.
• Drive proof-of-concepts (POCs) and evaluate emerging technologies relevant to EBRD. Solution Design & Delivery
• Lead end-to-end technical design for Dynamics 365 CE, Dataverse, and Power Platform solutions.
• Define robust data models, integration patterns, and application architectures.
• Advocate for low-code/no-code approaches where appropriate, ensuring governance and scalability.
• Ensure solutions follow Test Driven Development (TDD) principles and align with the organization’s test framework. Stakeholder Engagement
• Collaborate closely with Business Analysts, Product Owners, and SMEs to clarify requirements and ensure functional alignment.
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Participate in requirement elaboration workshops and technical design sessions. Development & Integration
• Oversee development of code and configurations using: o Dynamics 365 CE (Customer Service, Sales, Custom Apps) o Dataverse o Power Platform (Power Apps, Power Automate, Power Pages, Power Virtual Agents, Power FX) o Azure Functions, Azure Service Bus (Queues/Topics), Logic Apps, App Services o C#/.NET, JavaScript, TypeScript o PCF Controls
• Ensure high-quality, secure, and scalable integrations between D365 and external systems.
• Support DevOps, CI/CD, ALM pipelines using Azure DevOps