Digital Commerce Manager | Online Marketplace Specialist

Role overview

Key responsibilities

• Develop digital commerce strategies and manage daily operations across online stores and marketplaces.
• Oversee product listings, pricing, inventory, promotions, and content; optimize product details and search attributes for visibility and conversion.
• Track sales, traffic, conversion, average order value, and revenue; analyze marketplace data and prepare performance reports and dashboards.
• Plan marketplace campaigns, promotions, vouchers, bundles, and seasonal initiatives with Marketing; monitor competitors and product positioning.
• Coordinate inventory availability with Supply Chain, Operations, Procurement, and Warehouse teams; recommend pricing, assortment, and merchandising changes.
• Monitor customer reviews and feedback, address experience issues, and coordinate order processing, fulfillment, returns, refunds, cancellations, and service workflows.
• Manage marketplace partners, identify additional channels, and support onboarding, expansion, and product launches.
• Work with IT and technology teams on platform integrations, data feeds, APIs, automation, and system improvements; ensure compliance with platform policies.

Requirements

• Bachelor’s degree in E-commerce, Business, Marketing, Digital Marketing, Retail Management, or a related field.
• Proven experience in e-commerce, marketplace management, digital commerce, online retail, or a related discipline.
• Experience managing online marketplaces, digital sales channels, product catalogs, listings, pricing, promotions, and inventory.
• Strong understanding of e-commerce operations, marketplace business models, online merchandising, conversion optimization, and customer journeys.
• Experience analyzing sales, traffic, conversion, product, and customer-performance data.
• Familiarity with major marketplace platforms, seller centers, and e-commerce management systems.
• Experience with Shopify, Magento, WooCommerce, or equivalent systems is advantageous; digital advertising platform knowledge is preferred.
• Understanding of SEO, product search optimization, digital merchandising, and online content management.
• Experience using Google Analytics, Excel, Power BI, Tableau, or similar tools; strong commercial, organizational, communication, and problem-solving abilities.
• Experience in retail, consumer goods, SaaS, electronics, fashion, beauty, or digital commerce is advantageous; relevant certifications are beneficial.

What the employer offers

• Competitive salary and comprehensive employee benefits.
• Opportunity to manage digital commerce and marketplace channels, work with cross-functional teams, and contribute to marketplace expansion and digital transformation.
• Professional development, training, access to commerce analytics tools, and recognition for campaigns, revenue growth, and operational improvements.