Digital Channel Owner - Web
Key Skills for This Role
Full Job Posting
Responsibilities
- Monitor and improve revenue, conversion rate, average order value, abandonment rate, and digital sales contribution.
- Define and prioritize roadmap initiatives with Product, Commercial, and Technology stakeholders.
- Translate business needs into requirements and coordinate delivery, dependencies, user acceptance testing, and release readiness.
- Work with UX, Technology, and vendor partners to improve customer journeys and launch features and services.
- Monitor channel availability, defects, and transaction success; coordinate issue resolution and preventive actions.
- Assess post-launch performance against objectives and identify further improvements.
- Track competitor offers, pricing, and market trends to inform channel enhancements.
- Provide sales and performance insights across products, categories, and campaigns.
Qualifications
- Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or a related field.
- Strong knowledge of e-commerce platforms, digital channels, and web and mobile technologies; Magento knowledge is an advantage.
- Proficiency in analytics tools such as Google Analytics or Adobe Analytics, with understanding of digital sales and customer journey metrics.
- Ability to translate business requirements into actionable deliverables and prioritize enhancements.
- Experience coordinating testing, release readiness, and digital feature and service launches.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Ability to collaborate with commercial, technology, design, and vendor teams.
- Professional certification in Agile/Scrum, PMP, or PRINCE2.
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