Digital Advancement Business Analyst
Role Overview
Full-time permanent Digital Advancement Business Analyst in the Marketing & Client Service team.
Based in the Brisbane CBD head office with a hybrid working pattern, reporting to the Digital Advancement Manager.
Supports digital, AI and technology-enabled initiatives to improve client intake, service outcomes and operational productivity.
Key Skills for This Role
Full Job Posting
Role overview
Full-time permanent Digital Advancement Business Analyst in the Marketing & Client Service team.
Based in the Brisbane CBD head office with a hybrid working pattern, reporting to the Digital Advancement Manager.
Supports digital, AI and technology-enabled initiatives to improve client intake, service outcomes and operational productivity.
Responsibilities
- Partner with business, technical and vendor stakeholders to analyse processes, define requirements, support solution delivery and coordinate testing.
- Define functional and non-functional requirements with Marketing and Client Service, Legal, IT and other stakeholders.
- Translate business needs into user stories, acceptance criteria, test cases and technical requirements.
- Improve process efficiency, scalability, data quality and client outcomes; support platforms, integrations, data flows, reports and dashboards.
- Contribute to product planning and roadmap priorities; lead test planning and UAT, coordinate bug triage and help resolve implementation issues.
- Support change and adoption through communication, user-centred design, training and ongoing support.
- Use AI responsibly for analysis, research, process improvement, reporting and decision-making; monitor technology and recommend improvements.
What you'll bring
- Significant demonstrated Business Analyst experience in a technology-driven environment and a record of delivering technology projects and solutions.
- Strong requirements analysis, user story and acceptance criteria experience, including working with technical teams through implementation.
- Exceptional communication and stakeholder engagement across technical and non-technical audiences.
- Exposure to BPMN tools such as Lucidchart or Miro and process improvement methods such as Lean or Six Sigma.
- Practical experience planning and conducting testing and supporting post-implementation activities.
- Strong analytical and problem-solving skills, including interpreting data and recommending decisions.
- Experience with agile project management tools and techniques, including Azure DevOps, and managing competing priorities.
- Relevant tertiary qualifications or technical certifications are desirable, not essential; postgraduate qualifications are particularly desirable.
- Salesforce, cloud integration platforms, AI tools such as Copilot, Genesys exposure or service-industry experience are highly regarded.
About Shine Lawyers
Shine Lawyers is an ASX-listed organisation that has advocated for everyday Australians for more than 50 years.
The company describes its work as supporting clients and communities and standing up to injustice.
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