Digital Accessibility Support Specialist

Position Summary

Additional Minimum Qualifications for this Position

• Demonstrate understanding of digital accessibility regulations and standards (e.g., the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Web Content Accessibility Guidelines ( WCAG ) 2.X)
• Experience creating, validating, and remediating digital resources in Google Workspace, Microsoft Office, Portable Document Format ( PDF ), and HTML , in accordance with WCAG Guidelines 2.X, Level A and AA
• Hands-on experience using industry-leading screen reading software such as JAWS , NVDA , and/or Voiceover to validate accessibility for digital products
• Ability to close read, evaluate, and interpret a WCAG -based Voluntary Product Accessibility Template ( VPAT ), communicating relative risk to procurement parties
• Ability to build meaningful partnerships with PSU digital accessibility stakeholders and OIT colleagues in a collaborative, team-oriented environment
• Desire and commitment to a people-first culture—prioritizing effective communication, trust-building, celebration of differences, etc.
• Ability to independently organize and execute multiple projects and tasks within a team environment—collaborate on complex decisions and prioritize work as needed
• Experience providing direct customer support and expertise—communicating effectively both orally and in writing to both technical and non-technical audiences
• Ability to synthesize and translate complex technical concepts into concise, user-friendly written formats (e.g., best-practice guidelines, support articles, training materials, etc.)

Preferred Qualifications

• Direct experience with HTML , CSS , JavaScript, ARIA , and mobile or web content management systems
• Ability to lead and/or manage complex projects—collaborating effectively with others on requirements development, prioritization, and tracking
• Oral communication skills including presenting in front of audiences and effectively delivering technical concepts to diverse and non-technical audiences
• Experience providing oversight for IT accessibility solutions in a higher education environment
• Hands-on experience working with or supporting other industry-leading assistive technologies such as Dragon Naturally Speaking, Kurzweil, Read&Write, or Zoomtext, etc.
• Professional experience utilizing automated accessibility audit and quality assurance tools and processes
• Record of exceptional customer service that creates a welcoming and supportive environment
• Review solutions and processes critically to make recommendations for continuous improvement
• Experience working directly with people with disabilities or lived experience as an assistive technology user
• Experience with work management and issue tracking systems such as Jira or Jira Service Management
• Certification such as a Certified Professional in Web Accessibility ( CPWA ) by the International Association of Accessibility Professionals ( IAAP ) or Section 508 Trusted Tester by the Department of Homeland Security
• Coaching: you appropriately give, accept, and incorporate feedback from others.
• Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT .
• Emotional Intelligence: you possess the capacity to be aware of, manage, and express your emotions; you handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together.
• Proactive: you recognize and initiate opportunities to take action and prevent potential problems and threats.
• Teamwork: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy.