Development Services Specialist

About the Department

Position Duties

• Provides excellent customer service to both internal and external customers. Provides technical information regarding locations for manholes, sewer/water mains, sewer/water taps, system slopes, survey landmarks, street and right of way dimensions, and flood plains/ways to contractors, citizens, and professionals. Works closely with the current planning program on development review submittals and serves as back-up to include data entry, staff assignments, agenda creation, and distribution of bi-weekly staff assignments, uploading documents and ensure that minimum requirements are included in the development review project applications Analyses asbestos inspection reports to ensure Federal/State requirements are met. Confers with architects, engineers, homeowners and contractors on design data or to resolve problems. Provides specific feedback to designers through phone calls, letters, emails, or meetings as required to resolve problems prior to issuance of a permit. Provides solutions to the public in reference to the Zoning Code, the International Residential and Commercial Codes, and the Engineering Design Standards and Specifications. Assists the public with questions they may have regarding the proper procedures, forms, permits, plans, fees, and time frames associated with building, engineering, planning, code compliance, and zoning requests. Seeks resolutions for multiple City section and divisions problems and questions. Checks permit applications and plans for completeness, and minimum submittal requirements for various different permit types for multiple programs, sections and divisions. Expedites the flow of plans and permits to the proper authority for review. Completes data entry using permit tracking software which is crucial for completed permits. Processes all program/section/division permits that are submitted through the Citizen Access online portal and in-person applications including accessing fees, comments, completeness, accuracy and issuance ensuring that the proper Arizona Registrar of Contractors licensing requirements are adhered too. Communicates with builders, homeowners, contractors, and developers regarding the status of their permit or request through the Community Development Review and Engineering review Process. Participates in the on-going maintenance of the Community Development tracking system database and assists in training new personnel in its updating and use. Assists in developing methods and procedures to ensure a smooth, timely, and efficient flow in the processing of all Community Development and Engineering applications and permits. Other duties as assigned. To review the full job description for this position, please click the following link : Class Specifications | Development Services Specialist | Class Spec Details
• Provides excellent customer service to both internal and external customers.
• Provides technical information regarding locations for manholes, sewer/water mains, sewer/water taps, system slopes, survey landmarks, street and right of way dimensions, and flood plains/ways to contractors, citizens, and professionals.
• Works closely with the current planning program on development review submittals and serves as back-up to include data entry, staff assignments, agenda creation, and distribution of bi-weekly staff assignments, uploading documents and ensure that minimum requirements are included in the development review project applications
• Analyses asbestos inspection reports to ensure Federal/State requirements are met.
• Confers with architects, engineers, homeowners and contractors on design data or to resolve problems.
• Provides specific feedback to designers through phone calls, letters, emails, or meetings as required to resolve problems prior to issuance of a permit.
• Provides solutions to the public in reference to the Zoning Code, the International Residential and Commercial Codes, and the Engineering Design Standards and Specifications.
• Assists the public with questions they may have regarding the proper procedures, forms, permits, plans, fees, and time frames associated with building, engineering, planning, code compliance, and zoning requests.
• Seeks resolutions for multiple City section and divisions problems and questions.
• Checks permit applications and plans for completeness, and minimum submittal requirements for various different permit types for multiple programs, sections and divisions.
• Expedites the flow of plans and permits to the proper authority for review. Completes data entry using permit tracking software which is crucial for completed permits.
• Processes all program/section/division permits that are submitted through the Citizen Access online portal and in-person applications including accessing fees, comments, completeness, accuracy and issuance ensuring that the proper Arizona Registrar of Contractors licensing requirements are adhered too.
• Communicates with builders, homeowners, contractors, and developers regarding the status of their permit or request through the Community Development Review and Engineering review Process.
• Participates in the on-going maintenance of the Community Development tracking system database and assists in training new personnel in its updating and use.
• Assists in developing methods and procedures to ensure a smooth, timely, and efficient flow in the processing of all Community Development and Engineering applications and permits.
• Other duties as assigned.

Minimum Qualifications

• MINIMUM REQUIREMENTS Two years of college level coursework. Two years of customer service experience. One year of experience performing increasing responsible administrative work including proficiency with computer software applications. Any combination of relevant education and relevant experience may be substituted on a year-for-year basis. DESIRED EXPERIENCE AND TRAINING Experience in a high-profile public customer service position. Customer service experience related to construction, building, planning/zoning and/or building plan review. OTHER REQUIREMENTS Regular attendance is an essential function of this job to ensure continuity.

MINIMUM REQUIREMENTS

• Two years of college level coursework.
• Two years of customer service experience.
• One year of experience performing increasing responsible administrative work including proficiency with computer software applications.
• Any combination of relevant education and relevant experience may be substituted on a year-for-year basis.

DESIRED EXPERIENCE AND TRAINING

OTHER REQUIREMENTS

• Regular attendance is an essential function of this job to ensure continuity.

Other Qualifications

• We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community. Our total compensation package includes best-in-class benefits and an annual salary of $47,049.60 - $70,574.40 , based on the candidate's qualifications and experience. Plus: A rizona State Retirement System with 100% Match Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of approximately 12% Deferred Compensation Options Up to 4% Annual Pay for Performance Increase Group Insurance including Health, Dental and Vision coverage Flexible & Health Savings Accounts 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance First-Time Homebuyer Assistance Qualified Public Student Loan Forgiveness Employer Tuition Assistance Employee Clinic, Telehealth, Wellness Program & Incentives Tobacco Cessation Program Employer Assistance Program Recognition including Work i versary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards Employee Discounts: Mountain L ine Bus Eco Pass, Aquaplex, and Recreation Centers Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes. The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!
• We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.
• Our total compensation package includes best-in-class benefits and an annual salary of $47,049.60 - $70,574.40 , based on the candidate's qualifications and experience. Plus:
• A rizona State Retirement System with 100% Match
• Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of approximately 12%
• Deferred Compensation Options
• Up to 4% Annual Pay for Performance Increase
• Group Insurance including Health, Dental and Vision coverage
• Flexible & Health Savings Accounts
• 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
• Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
• First-Time Homebuyer Assistance
• Qualified Public Student Loan Forgiveness Employer
• Tuition Assistance
• Employee Clinic, Telehealth, Wellness Program & Incentives
• Tobacco Cessation Program
• Employer Assistance Program
• Recognition including Work i versary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
• Employee Discounts: Mountain L ine Bus Eco Pass, Aquaplex, and Recreation Centers
• Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes.
• The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!

Benefits

• The City belongs to Northern Arizona Public Employees Benefit Trust (NAPEBT), a consortium formed to combine resources and leverage buying power in order to provide comprehensive and cost-effective benefits to employees. NAPEBT currently includes the City of Flagstaff, Coconino County, Coconino Community College, Flagstaff Unified School District, Mountain Line, Kachina Village Improvement District, and the Coconino County Accommodation School. NAPEBT continually works to ensure a better benefits package than any of the employers could offer individually, which keeps benefits costs down for employees. INSURANCE Benefits include medical, prescription, dental, vision, life insurance, and short and long term disability options. RETIREMENT Employees are members of Arizona State Retirement System (ASRS), Public Safety Personnel Retirement System (PSPRS), or the Elected Officials Retirement Plan (EORP) based on eligibility requirements. DEFERRED COMPENSATION Employees may make pre– or post-tax contributions to a 457 Retirement Plan through Voya, Nationwide, or Mission Square account via Payroll Deduction. Our comprehensive benefits package includes healthcare benefits, Arizona State or Public Safety Retirement, annual vacation, 13 paid holidays, paid Parental Leave, an offsite health clinic, Employee Assistance Program, wellness program and incentives, First-Time Homebuyer Assistance Program, Tuition Assistance Program, and so much more. The City of Flagstaff is a Qualified Public Student Loan Forgiveness Employer. To view comprehensive benefits information, click here

Supplemental Questions