Development Process Manager

About the Department

Position Duties

• The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Serves as an ombudsman and singular contact/liaison for external customers. Monitors the progress of projects/permitting, resolving process obstructions as needed. Ensures that staff comments and instructions to customers are clear and free of redundancy and conflict. Explains/clarifies development and permitting processes and policies to external publics as necessary. Facilitates Development Review Committee meetings (DRC) and coordinates assigned activities from that meeting with other applicable City departments. Builds and maintains productive, professional relationships with development community. Develops methodologies associated with soliciting, gathering, and analyzing customer feedback. Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and reviews with City management. Assists the director with the identification and resolution of processes and policy issues, maintenance of the Development Handbook(s), Development Services webpages, and various SOPs needed for the development processes. Performs other duties as assigned.
• Serves as an ombudsman and singular contact/liaison for external customers.
• Monitors the progress of projects/permitting, resolving process obstructions as needed.
• Ensures that staff comments and instructions to customers are clear and free of redundancy and conflict.
• Explains/clarifies development and permitting processes and policies to external publics as necessary.
• Facilitates Development Review Committee meetings (DRC) and coordinates assigned activities from that meeting with other applicable City departments.
• Builds and maintains productive, professional relationships with development community.
• Develops methodologies associated with soliciting, gathering, and analyzing customer feedback.
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and reviews with City management.
• Assists the director with the identification and resolution of processes and policy issues, maintenance of the Development Handbook(s), Development Services webpages, and various SOPs needed for the development processes.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in public administration, engineering, or a related field. Six years of experience in public administration, engineering, or planning may substitute for degree requirement. Three years of professional experience in the development review process in either the public or private sectors. Valid Driver’s License.
• Bachelor’s degree in public administration, engineering, or a related field. Six years of experience in public administration, engineering, or planning may substitute for degree requirement.
• Three years of professional experience in the development review process in either the public or private sectors.
• Valid Driver’s License.

Other Qualifications

• Knowledge of: Process analysis and continuous improvement Municipal permitting and development processes. The nomenclature and principles of building and development. Skill in: Customer service Communication, both written and verbal Ability to: Work and use good judgement under stressful conditions with frequent interruptions Build productive and professional relationships with development community as well as staff Pay close attention to detail Interpret municipal ordinances and development review principles
• Process analysis and continuous improvement
• Municipal permitting and development processes.
• The nomenclature and principles of building and development.
• Customer service
• Communication, both written and verbal
• Work and use good judgement under stressful conditions with frequent interruptions
• Build productive and professional relationships with development community as well as staff
• Pay close attention to detail
• Interpret municipal ordinances and development review principles

Benefits

• Full-time employees are eligible to participate in our standard benefits program which includes: Vacation leave accruals at the rate of 3.33 hours per pay period x 24 pay periods; Paid holidays that are determined on an annual basis; Employee paid medical, dental, vision, and life insurance programs paid for by the City; (Effective on first day of the month after your hire date – family benefits are available and require premiums paid by the employee). TMRS retirement plan that requires a mandatory employee contribution of 7% of gross earnings. The City matches this contribution at a rate of 2 to 1
• Vacation leave accruals at the rate of 3.33 hours per pay period x 24 pay periods;
• Paid holidays that are determined on an annual basis;
• Employee paid medical, dental, vision, and life insurance programs paid for by the City; (Effective on first day of the month after your hire date – family benefits are available and require premiums paid by the employee).
• TMRS retirement plan that requires a mandatory employee contribution of 7% of gross earnings. The City matches this contribution at a rate of 2 to 1

Supplemental Questions