Developer - Virtual Agent Administrator

This position is open to candidates across Canada, provided they live within commuting distance of a CGI office.

The role follows a hybrid work model

Would you like to be part of an IT organization offering greater opportunity and challenge?

We have a position for you within our Digital Workplace Support Team!

Join the team and get your career on the fast track.

As a leading edge Global IT company, we are seeking talented professionals with all levels of information technology skills and expertise in order to support our Clients worldwide.

Based on our industry specific focus, we can offer you a work environment where you will be challenged and will grow and develop your career in a meaningful way.

We will help you reach your full potential by providing learning materials & training, mentoring & coaching, as well as ongoing recognition and feedback… plus opportunities to advance!

You will work in an agile environment that adapts quickly to meet client requirements.

The Developer is responsible for developing and supporting our Contact Center local and hosted toolset including our Virtual Agent AI solutions.

The Developer will be responsible for developing and supporting our Service Desks local and hosted toolset including AI Virtual Agent solutions (Conversational, Generative and Agentic).

We are currently looking for C#/Python/SQL developers with experience in configuring and supporting AI Virtual Agents and API connectivity.

Our team is responsible for building and supporting Contact Center Virtual Agents, automation tools that will both automate and centralize key functions performed by the Level 1 technicians (agents) on a daily basis.

Furthermore, we are developing/maintaining internal web portals and a Survey platform.

Your future duties and responsibilities

• Development of toolset
• Implement and support Virtual Agents ecosystem
• Support of tool
• Technical documentation
• Assistance coordinating various activities, providing regular updates / status, and documenting progress
• Assistance analyzing Service Desk team requirements for tooling based on predefined features
• If considered to be a `senior' resource, you may be asked to mentor/coach the more junior members of the team specific to programming language methodology & knowledge.

Required qualifications to be successful in this role

• Ability to manage AI Virtual Agent (Conversational, Generative and Agentic)
• Knowledge programming languages (C#, Python, JavaScript, SQL)
• Solid understanding of Windows O/S system 11
• Solid understanding of Entra ID and Active Directory
• Knowledge in managing API
• Familiarity with MS Word, Excel, Outlook, and PowerPoint
• Strong Analytical skills
• Attention to details / precision
• Creative / resourceful

• Post secondary education in programming / tool design / technical support
• AI Virtual Agent implementation and support
• Understanding of networks
• Knowledge of technical troubleshooting techniques (for PCs & OS, network, mobile devices)

• Strong English & French Communication skills (verbal & written)
• Results oriented / self motivated to succeed & evolve skills (continuous improvement)
• Dynamic team player
• Ability to work within a team setting while demonstrating self sufficiency and independence
• Good time management / good organizational skills / structured work approach

CGI is providing a reasonable estimate of the pay range for this role.

The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications.

decisions depend on the facts and circumstances of each case.

A reasonable estimate of the current range is $55,000–$95,000.

This role is an existing vacancy.

#LI-YK2Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging.

Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life.

That’s why we call ourselves CGI Partners rather than employees.

We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value.

You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last.

You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs.

We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive.

As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us.

If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology.

To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement.

All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email.

Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.