Developer Support Specialist

Responsibilities

• Provide direct technical support to developers using Brex’s APIs, delivering the highest level of developer satisfaction
• Work closely with engineering, product, and design teams to ensure feedback from developers is captured and, where appropriate, used to build, drive and improve our tools and processes
• Attend or own calls with customer escalations as needed and own customer email queues
• Develop self-service options by creating and maintaining training material, customer resources and guides
• Directly field technical escalations from the Support team and follow engineering tickets through to resolution
• Recognized as a trusted ERP expert by owning escalations for Brex’s Integrations (NetSuite, QuickBooks Online, QuickBooks Desktop, Xero, Sage Intacct, Expensify, Concur, CoupaPay, Conferma, Workday ERP, Oracle Fusion, etc) working directly with customers, CSMs, or CX to solve their issue
• What We Value
• Bachelor's degree in related field or equivalent work experience
• Excellent problem solving, troubleshooting and debugging skills
• Good customer-centric attitude
• Excellent communication skills, both written and verbal. Able to communicate complex technical issues via email and in person
• Ability to hold yourself and the team to high standards
• Experience in a customer facing role in the past (this does not need to be a technical customer-facing role)
• Experience working with accounting integrations such as Netsuite, QBO, and Xero
• Bonus Points
• Understanding financial systems and services
• Familiarity with programming languages
• Experience working with SQL or NoSQL databases
• Experience working with REST or GraphQL API calls
• Familiarity with software engineering development cycles
• Experience using tools such as Looker, Datadog, Salesforce, Jira, Retool, and low-code/no-code tools
• Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.