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Developer Support Engineer

Unity
San Francisco, USA
Full-time
Mid
Onsite
USD 74100-111100 / year
Discovered 4 days ago
jiralookerpythonsql

Full Job Posting

Benefits

  • At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.
  • Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.
  • While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program
  • Life at Unity
  • Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.
  • Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
  • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
  • This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
  • Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
  • Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at [email protected].

Qualifications

  • Hands-on experience troubleshooting technical issues in a customer-facing or support role
  • Comfort learning new technical domains and products quickly
  • Ability to write SQL queries to investigate and validate data
  • Ability to explain technical findings clearly to non-technical audiences
  • Ability to prioritize and manage multiple concurrent cases
  • You might also have
  • Experience with mobile user acquisition and ad tech concepts (CPI, ROAS, attribution)
  • Experience with ad monetization or mediation platforms (e.g., LevelPlay/ironSource, AdMob)
  • Experience with AppsFlyer, Adjust, Singular or Tenjin
  • Familiarity with SKAdNetwork / AdAttributionKit and mobile privacy frameworks
  • Python or API experience
  • Experience with Salesforce, Jira or Looker
  • Familiarity with mobile app development or the Unity engine
  • Zone A: $74,100 - $111,100 USD gross
  • Zone B: $83,700 - $125,500 USD gross
  • Zone C: $94,100 - $141,100 USD gross
  • This range reflects the anticipated base salary for this position. Beyond base salary, this role may be eligible for equity awards and participation in our company incentive plans (such as annual discretionary bonuses or sales commissions). The final offer amount will depend on several factors, including geographic location and the candidate’s relevant experience, professional background, and skill set.

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