Developer Support Engineer

Role Overview

Accountabilities

• Support backend services, integrations, databases, configurations, and application behavior across cloud and self-hosted environments.
• Participate in on-call rotations and provide escalation support for complex or high-impact incidents.
• Troubleshoot installations, upgrades, migrations, performance issues, and environment-specific problems.
• Analyze logs, support bundles, database queries, API traffic, and system metrics to identify root causes.
• Use development and environment inspection tools to debug application behavior across technical layers.
• Identify, reproduce, and document software defects and collaborate with Engineering on resolutions and workarounds.
• Develop scripts and technical solutions for complex customer issues and automate repetitive troubleshooting tasks.
• Support REST API and third-party integrations by diagnosing data flow and connectivity issues.
• Work with Support Engineering, Engineering, and Product teams to resolve escalated cases.
• Contribute to documentation, knowledge sharing, support process improvements, and product quality.

Requirements

• Have 3–6 years of experience supporting Java-based web applications or comparable enterprise software environments.
• Demonstrate troubleshooting capabilities across application code, logs, databases, APIs, infrastructure, and system dependencies.
• Have hands-on SQL experience with databases such as MySQL or Microsoft SQL Server.
• Have strong Linux command-line skills for log analysis, configuration, and environment troubleshooting.
• Have experience troubleshooting firewalls, proxies, connectivity, and related networking infrastructure.
• Have practical experience with REST APIs and SaaS or web-based applications.
• Have experience with Kubernetes and distributed application architectures.
• Have strong scripting abilities and use automation to investigate problems and improve workflows.
• Explain complex technical concepts to technical and non-technical stakeholders.
• Work independently with general guidance and take ownership of issues through resolution.
• A Bachelor's degree in Computer Science or a related technical discipline is preferred.
• Experience with ArangoDB or other NoSQL databases is a plus.

Workplace

• The role is described as remote-first and supports collaboration across distributed teams.

Benefits

• The company offers a flexible virtual work model across multiple countries.
• The role provides opportunities for visible contributions, continuous learning, and professional development.
• Employees have access to LinkedIn Learning and an inclusive workplace with reasonable accommodations.