Developer, Digital Platform

Position Overview

Responsibilities

• Design, build and maintain two-way integrations between ServiceNow and outside systems using REST and SOAP APIs, Scripted REST APIs and MID Server where needed.
• Write and maintain server-side logic: Business Rules, Script Includes, Scheduled Jobs, Transform Maps and Import Sets.
• Build automation with Flow Designer, subflows, actions and Workflow to cut manual work in ITSM and service delivery.
• Write, tune and troubleshoot SQL queries in Snowflake to extract, transform, reconcile and check data flowing into and out of ServiceNow.
• Build and support data pipelines between Snowflake and ServiceNow, such as device, asset or ticket data synchronization and deduplication.
• Put ACLs, roles and data security controls in place, following least-privilege principles.
• Troubleshoot integration failures, sync gaps and performance problems in production, and find the root cause.
• Take part in code reviews, manage update sets and follow release processes from development through test to production.
• Document integration designs, data mappings, runbooks and technical decisions.
• Work with stakeholders to turn business requirements into scalable technical solutions.

Requirements

• 3+ years of hands-on ServiceNow development experience.
• Strong JavaScript skills, including ServiceNow's server-side scripting environment (GlideRecord, GlideAjax, GlideSystem and ES5 constraints).
• Proven experience building ServiceNow integrations with REST APIs, including authentication (OAuth 2.0, Basic, API keys), JSON parsing and error handling.
• Working SQL knowledge: joins, aggregations, CTEs, filtering and basic query optimization.
• Experience with Flow Designer and ServiceNow automation tools.
• Understanding of the ServiceNow data model, ACLs and role-based security.
• Familiarity with update sets, instance cloning and multi-instance development lifecycles.
• Strong troubleshooting skills and comfort working through problems that span more than one system.
• Clear written and verbal communication skills.

Preferred