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Desktop Support Technician

Hog Slat, Inc.
Humboldt, USA
Full-time
Entry
Onsite
Discovered 4 weeks ago
WindowsActive DirectoryWindows Remote DesktopCiscoVPNWAN

Full Job Posting

  • Assists in the installation of all hardware, software, wiring and equipment.
  • Diagnoses and fixes computer hardware and driver-related problems, including but not limited to problems related to malfunctioning hard drives, network cards, power supplies, and video cards and other computer subsystems and parts.
  • Performs basic Windows server functions in an Active Directory environment.
  • Administer Phone Communication Systems.
  • Provides support to cell and smart phone users.
  • Maintain and troubleshoot WAN and VPN connections between sites. Cisco switches and routers experience is a plus.
  • Support remote users over Windows Remote Desktop environment.
  • Sets up, configures and maintains network components like switches and routers, and peripherals. Installs or reinstalls operating system, device drivers and application programs using replication software.
  • Monitors performance of network health directly or by using remote monitoring software.
  • Reviews machine performance, error logs and utilization information to determine cause of failures or performance degradation.
  • Performs preventative maintenance on system hardware and software.
  • Repairs, reconfigures or replaces defective or under-performing workstations, CD-burners, cards, CPU’s, drives, cables or motherboards.
  • Works with the IT Operations team members to resolve network problems caused by defective data or applications programs and communicate relevant issues to management.
  • Maintains records of networked hardware and system configurations.
  • Establishes or maintains electronic mail services for employees.
  • Assists in maintaining inventory of IT equipment.
  • Monitors workstations for viruses or other destructive behaviors.
  • Downloads and installs new virus signature files as needed.
  • Tracks internal user support issues/needs, asset management, system updates, and support trends through the use of Help desk tracking software, MS Office tools, and other products. Documents resolutions.
  • Travel to other Company locations as required.

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