Desktop Support Technician
Full Job Posting
What You’ll Do
Troubleshoot and resolve computer, software, and printing issues for internal users
Install and configure operating systems and software applications
Support basic hardware setups and peripheral devices (like printers and scanners)
Provide friendly, helpful training to team members on using software and equipment
Maintain accurate documentation of support tickets and system configurations
Communicate technical issues clearly and simply with non-technical users
Who You Are
- A strong communicator with a clear, patient approach to solving problems
- Comfortable diagnosing and fixing common computer issues
- Familiar with Windows operating systems and basic software tools (e.g., Microsoft Office)
- Organized and detail-oriented when it comes to tracking tasks and documenting fixes
- Eager to learn and grow in a professional IT environment
- Proactive about learning new technologies, including AI-based tools that enhance productivity
Nice To Have
- Associate degree or relevant coursework in computer science, information technology, or related field
- CompTIA A+, Microsoft, or other IT certifications
- Experience with help desk or ticketing systems
- Familiarity with basic networking and system administration concepts
- Hands-on experience or interest in using generative AI tools to automate tasks and improve workflows
- Why AKS?
- Meaningful Growth: Whether you're just starting out or looking to advance, we offer hands-on training, mentorship, and clear paths for professional development so you can grow with purpose.
- Real Collaboration: Join a team that brings diverse perspectives together to solve complex challenges with creativity, curiosity, and a shared commitment to quality.
- Respect for Your Time: We value work-life balance and offer generous PTO and a supportive environment that helps you manage both personal and professional responsibilities.
- Benefits That Care: You’ll have access to health coverage that supports your total well-being, plus a 401(k) match, paid holidays, and more resources to help you thrive.
- Weekly Team Lunches: Take a break and recharge with your teammates, we believe food brings people together.
- Culture That Connects: We invest in experiences that build strong teams and strong communities.
- A Place People Love to Work: We’ve been named one of the Top Workplaces year after year.
- Join us and be part of a team that values your contributions, celebrates initiative, and is committed to doing things the right way for our employees, clients, and communities.
Why AKS?
At AKS, we believe your work should support your life, not the other way around. Here's what you can count on when you join our team:
Meaningful Growth: Whether you're just starting out or looking to advance, we offer hands-on training, mentorship, and clear paths for professional development so you can grow with purpose.
Real Collaboration: Join a team that brings diverse perspectives together to solve complex challenges with creativity, curiosity, and a shared commitment to quality.
Respect for Your Time: We value work-life balance and offer generous PTO and a supportive environment that helps you manage both personal and professional responsibilities.
Benefits That Care: You’ll have access to health coverage that supports your total well-being, plus a 401(k) match, paid holidays, and more resources to help you thrive.
Weekly Team Lunches: Take a break and recharge with your teammates, we believe food brings people together.
Culture That Connects: We invest in experiences that build strong teams and strong communities.
A Place People Love to Work: We’ve been named one of the Top Workplaces year after year.
Join us and be part of a team that values your contributions, celebrates initiative, and is committed to doing things the right way for our employees, clients, and communities.
Responsibilities
- Troubleshoot and resolve computer, software, and printing issues for internal users
- Install and configure operating systems and software applications
- Support basic hardware setups and peripheral devices (like printers and scanners)
- Provide friendly, helpful training to team members on using software and equipment
- Maintain accurate documentation of support tickets and system configurations
- Communicate technical issues clearly and simply with non-technical users
About AKS Engineering & Forestry, LLC
Private multidisciplinary engineering consultancy serving public and private clients with infrastructure design, surveying, forestry, and planning services.
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