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Desktop Support Engineer

Accelirate Inc.
Pune, IND
Full-time
Entry · 1+ years experience
Hybrid
Discovered 1 months ago
Microsoft WindowsLinuxmacOSMicrosoft Office 365Microsoft AzureMicrosoft Entra

Full Job Posting

  • Operating Systems (Desktop ): Strong knowledge of Windows desktop environments, Linux distributions, and macOS.
  • Networking: Basic understanding of networking concepts and protocols including TCP/IP, DNS, DHCP, and VPN.
  • Cloud & Administration : Hands-on experience with Microsoft Office 365 administration Basic knowledge of Microsoft Azure services and cloud-based infrastructure management.
  • Azure Active Directory & Microsoft Entra: Experience with user and group provisioning, role assignments, and access management. Knowledge of Conditional Access policies, Multi-Factor Authentication (MFA) configuration, and identity protection.
  • Cloud Storage & Security: Exposure to cloud storage platforms, backup solutions, and basic security configurations. Understanding of best practices for data protection and access control.
  • Knowledge of Microsoft Windows Server, Linux, macOS environments.
  • Understanding of TCP/IP, DNS, VPN configuration, and network troubleshooting.
  • Experience with Office 365, Azure Cloud Services.
  • Basic knowledge of virtualization technologies.
  • Familiarity with ticketing systems and remote support tools.
  • Strong troubleshooting, documentation, and communication skills.
  • Provide technical support for Windows, Linux, and macOS desktop environments, including troubleshooting system issues.
  • Monitor and maintain user accounts, groups, and access permissions in Microsoft Entra / Azure Active Directory.
  • Support configuration and troubleshooting of network-related issues such as connectivity, DNS, VPN access, and IP configuration.
  • Troubleshoot authentication and login issues related to identity and access management.
  • Respond to and resolve IT support tickets using ticketing systems and remote support tools.
  • Collaborate with internal teams to ensure smooth IT operations and infrastructure support.
  • 1–3 years of experience in system administration or IT support.
  • Experience in handling operational IT environments.
  • Diploma / Graduate / Engineering degree in IT or related field.
  • MCSE or relevant certification is an advantage.
  • Willingness to work from the Pune office and flexible shifts.

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