Desktop Support Engineer

Desktop Support Engineer maintains, diagnoses, and repairs end-user computer hardware, software, and local network connections.

Responsibilities

Hardware & Peripherals: Install, configure, and fix desktops, laptops, printers, monitors, and mobile devices

Software Support: Manage operating systems (Windows, macOS, Linux), productivity suites (Microsoft 365, Office), and antivirus tools

User & Access Management: Handle user onboarding and offboarding, password resets, and permission controls via Active Directory, DNS, and DHCP

Ticketing & Escalation: Log, track, and resolve helpdesk requests (using tools like ServiceNow or JIRA) and escalate complex tier-2 or tier-3 issues

Remote & On-Site Assistance: Troubleshoot issues face-to-face or via remote desktop tools

Technical Skills: Strong working knowledge of Windows 10/11, macOS, basic networking (TCP/IP, VPN, Wi-Fi), and hardware break/fix.

Certifications: CompTIA A+, Microsoft Certified Professional / MCSE, ITIL, or AWS basics.

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Soft Skills: Problem-solving, patience, and clear customer-service communication

Qualifications

Graduate