Desktop Support Engineer
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About the Role
We are currently looking for a Desktop Support Engineer to join our team in Dubai, UAE Location: Dubai, United Arab Emrites Work Mode: Fully Onsite (5 days per week) Contract Type: Self-Employed (B2B) Visa Sponsorship: Not Available Language Requirements: \* Fluent Arabic \* Good English communication skills Job Description: \* Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice ) \* In
Key Skills for This Role
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Overview
We are currently looking for a Desktop Support Engineer to join our team in Dubai, UAE
Location: Dubai, United Arab Emrites
Work Mode: Fully Onsite (5 days per week)
Language Requirements
- Fluent Arabic
- Good English communication skills
Job Description
- Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )
- Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet
- Network connectivity basic troubleshooting (example : Wi-Fi, LAN)
- On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage .
- Basic tasks for PABXs where applicable in coordination with L2 teams
- Print equipment receipt, install, and test the printer.
- AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support
- Workplace monitor deployment, testing, and logistics handling
- Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.
- Onsite assistance during scheduled maintenance or escalations (as coordinated by Ericsson)
- Coordinate with vendors or local service providers for repairs and equipment replacements as needed.
- Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.
- Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner…)
- Assist during internal/external audits & SOX and other compliance
- Support for office moves, equipment relocations, or hardware refresh projects
- Assist local business events such as AEMs, demos (demand based)
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