Desktop Support Engineer
Role Overview
You will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs. You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments. Approachability, good written and verbal communication skills are a must for this role.
You will bring:
Proven experience in EUC, Desktop Support, or similar hands-on roles involving incident troubleshooting and timely resolution
Strong knowledge of Windows environments
Experience building and imaging hardware, with technical knowledge of laptop devices
Experience with Microsoft 365, Active Directory, Intune and SCCM
Solid understanding of networking fundamentals (DNS, DHCP, VPN) and ability to diagnose connectivity issues
Printer troubleshooting experience
Experience working with ServiceNow or similar ITSM tools
Strong communication and customer service skills
Familiarity with ITIL practices
Full Job Posting
About the Role
You will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs. You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments. Approachability, good written and verbal communication skills are a must for this role.
You will bring:
Proven experience in EUC, Desktop Support, or similar hands-on roles involving incident troubleshooting and timely resolution
Strong knowledge of Windows environments
Experience building and imaging hardware, with technical knowledge of laptop devices
Experience with Microsoft 365, Active Directory, Intune and SCCM
Solid understanding of networking fundamentals (DNS, DHCP, VPN) and ability to diagnose connectivity issues
Printer troubleshooting experience
Experience working with ServiceNow or similar ITSM tools
Strong communication and customer service skills
Familiarity with ITIL practices
Additional Requirements
- Available to start ASAP
- Ability to work onsite 3 days per week
- Southport location ideal
- Must have a valid driver’s licence and own vehicle (travel between sites required)
- Must be an Australian Citizen with a valid QLD blue card (working with children clearance)
About Planit
Specialist software testing and quality engineering services.
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