indeed
Desktop Support Engineer
Binary Minds Information Technology Network Services LLC
Dubai, UAE
Onsite
AED 4,000–5,000 per month
Discovered 3 weeks ago
Avaya telephonyAvaya desk phones and softphonesPhone provisioning and deploymentExtension and call configurationWindows OS installationDesktop troubleshooting
Role Overview
Provide day-to-day IT desktop support and manage the corporate voice environment.
Serve as the primary contact for employee workstation setups, basic Windows troubleshooting, network connectivity, and Avaya telephony systems.
Key Skills for This Role
Avaya telephonyAvaya desk phones and softphonesPhone provisioning and deploymentExtension and call configurationWindows OS installationDesktop troubleshooting
Full Job Posting
About the role
Provide day-to-day IT desktop support and manage the corporate voice environment.
Serve as the primary contact for employee workstation setups, basic Windows troubleshooting, network connectivity, and Avaya telephony systems.
Compensation
- Pay is AED 4,000–5,000 per month.
Work location
- Work location is in person.
Avaya telephony and voice support
- Set up, configure, and install Avaya desk phones and software or softphone clients.
- Handle extensions, phone-line moves for office seat changes, and user configuration updates.
- Reset voicemail PINs, update greetings, and configure basic call forwarding, routing, and hunt groups.
- Troubleshoot headsets, speaker and microphone settings, and connectivity between Windows PCs and Avaya endpoints.
Desktop support and end-user maintenance
- Install and set up Windows on new or refreshed company laptops and desktops.
- Install and monitor standard antivirus and security software.
- Diagnose everyday hardware and peripheral issues and update device drivers through Device Manager.
- Diagnose basic Ethernet and Wi-Fi issues using commands such as ipconfig and ping.
- Install and configure office applications and Outlook, and assist with password resets and account access.
Job requirements
- Hands-on experience in IT support, desktop troubleshooting, or telecommunications.
- Familiarity with configuring and troubleshooting Avaya desk phones, extensions, and softphones.
- Proficiency in Windows OS installation, driver updates, basic antivirus management, and network troubleshooting.
- Strong customer service and problem-solving skills, and ability to explain technical fixes clearly to non-technical staff.
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