workday
Desktop Support Associate Analyst
Raymond James
USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
Role Overview
This position will follow our hybrid work model, we expect the selected candidate to be in office 3 days a week in our Denver, CO, Southfield, MI or St.
Petersburg, FL locations.
Please Note: The initial training period will last one week and will require candidates to be onsite in the office five days a week.
This role is not eligible for Work Visa sponsorship, either currently or in the future.
Full Job Posting
Skills
- Ability to communicate information clearly across various formats, ensuring understanding among technical and non‐technical audiences
- Strong analytical thinking, with the ability to identify issues, interpret data, and recommend solutions
- Effective time and task management, ensuring timely completion of work
- Ability to quickly learn and apply new technical information
- Proactive approach to meeting objectives and driving results
- Strong customer service skills with a focus on building productive relationships and ensuring user satisfaction
- Ability To
- Work occasional non-standard shifts, including nights, weekends, or assigned on‐call rotations
- Travel to branch offices (15%<)
- Education & Experience
- Associate’s degree and two (2) to three (3) years of experience in a technical helpdesk or technical support environment, or an equivalent combination of education, training, and experience.
- Education
- Associate's - Completed, High School (HS) - Completed (Required)
- Work Experience
- General Experience - 13 months to 3 years
- Certifications
- Salary Range
- $55,000.00-$70,000.00
- Travel
- Less than 25%
- Workstyle
- Hybrid
- The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
- At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm
- At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
- #LI-DM1
Qualifications
- Ability to communicate information clearly across various formats, ensuring understanding among technical and non‐technical audiences
- Strong analytical thinking, with the ability to identify issues, interpret data, and recommend solutions
- Effective time and task management, ensuring timely completion of work
- Ability to quickly learn and apply new technical information
- Proactive approach to meeting objectives and driving results
- Strong customer service skills with a focus on building productive relationships and ensuring user satisfaction
- Ability To
- Work occasional non-standard shifts, including nights, weekends, or assigned on‐call rotations
- Travel to branch offices (15%<)
- Associate’s degree and two (2) to three (3) years of experience in a technical helpdesk or technical support environment, or an equivalent combination of education, training, and experience.
- Education
- Associate's - Completed, High School (HS) - Completed (Required)
- Work Experience
- General Experience - 13 months to 3 years
- Certifications
- Salary Range
- $55,000.00-$70,000.00
- Travel
- Less than 25%
- Workstyle
- Hybrid
- The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
- At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
- Grow professionally and inspire others to do the same
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
- At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Preferred Qualifications
- Work with and through others to achieve desired outcomes
About Raymond James
Banking19500 employeesFounded 1962
Diversified financial services, wealth management, and investment banking firm.
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