Desktop Support Analyst

Opportunity

Key responsibilities

• Provide customer-focused support and configure hardware, including workstations and printers, for office setups and acquisitions.
• Resolve hardware, software, and connectivity issues, using escalation paths when needed.
• Own support needs for assigned offices and staff and collaborate with regional and corporate IT teams.
• Coordinate hardware refresh activities; maintain support-request records, monitor resolution, and keep users informed.
• Follow IT policies and security requirements, maintain technology knowledge, recommend service improvements, and share documentation with peers.

Capabilities and credentials

• Competence in Windows 11, Microsoft Office 365, and Microsoft SCCM.
• Strong PC hardware knowledge and hands-on workstation setup, configuration, and rebuilding experience.
• Troubleshooting, analytical, customer service, communication, and interpersonal skills.
• Ability to manage competing priorities, adapt, communicate technical updates, and collaborate with IT teams.
• Must be able to move, carry, and manipulate equipment up to 50 pounds.
• A valid driver’s license and satisfactory driving record are required.

Education and experience

• Minimum of 5–6 years of related experience.
• Technical degree, diploma, or certificate in a related field, or an equivalent combination of education and experience.
• Experience with ServiceNow, engineering design applications, or boardroom equipment is a plus.
• Experience in an ITIL-based and SOX-compliant organization is a plus.

Pay transparency

• Pay ranges are provided for locations where required; final compensation depends on education, qualifications, experience, and work location.
• The description notes that certain roles may be bonus eligible and that part-time compensation is prorated, but gives no specific pay range or cadence.