workable
Desktop Support Analyst
New Flyer
Crookston, USA
Full-time
Mid · 3–5 years experience
Onsite
$68,000 / year
Discovered 3 days ago
Role Overview
Desktop Support Analysts should have a general understanding of the electronic resources, software, hardware, and services provided to NFI Group staff by the ITS department.
Their primary role is to serve as a professional and consistent point of contact for all NFI Group end users, ensuring that the right resources are utilized for the prompt resolution of technical issues.
Full Job Posting
Requirements
- WHAT YOU NEED TO BE SUCCESSFUL
- Post Secondary Education in IT/ 3-5 Year experience in related field
- CompTIA A+, ITIL, or similar certifications are a plus
- Excellent problem-solving skills and customer-focused attitude
- Strong Knowledge of PC/Peripheral Repairs and Troubleshooting
- Basic Networking Cabling
- Strong Organizational Skills
- TRAVEL
- 10% travel required for on-site support at Pembina Location.
BENEFITS:
- Comprehensive benefits package with immediate eligibility
- Paid holidays and vacation
- On-the-job training in a continuous learning environment
- Career advancement opportunities within NFI’s family of companies
- Employee social committee events throughout the year, including barbecues, holiday festivities, sports tournaments, and more
- Inclusive workplace culture that values and empowers all team members
- This position offers an annual compensation of $68,000 yearly.
- New Flyer is an equal opportunity employer. We celebrate diversity, ensure equitable experiences, and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.
Preferred Qualifications
- CompTIA A+, ITIL, or similar certifications are a plus
Responsibilities
- Support desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile devices, remote connectivity, and other relevant technology
- Support primary location in Crookston and bi-weekly visits to plant in ND (Kiosks/desktop/scan guns/printers)
- Participate in the NFI Group Helpdesk call center queue for receive support calls as scheduled
- Provide after-hours on call support for the above on a rotational basis
- Document, track, and escalate all service and problem requests via Helpdesk tracking tool
- Manage NFI Group user accounts using the appropriate processes and procedures
- Process requests for new software and hardware. Analyze options, obtain quotes and provide recommendations for product selection
- Responsible for executing MAC (Move/Add/Change) requests for computer hardware, software, and telephones
- Maintain Asset Management system with current and up-to-date information on location of all technological equipment
- Maintain Software Asset Management system with current and up-to-date information on purchased software licenses
About New Flyer
Automotive Manufacturing3600 employeesFounded 1930
North America's heavy-duty transit bus leader.
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