{bc}
Apply
oracle

Desktop Support Analyst

Hertz
Atlanta, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

What You’ll Do

  • Provide first and second-level technical support through walk-up, phone, email, and chat channels, resolving hardware, software, network, and access issues
  • Deliver white-glove support to executive leadership, including Vice Presidents and senior leaders
  • Install, configure, maintain, and troubleshoot desktop hardware, software, and mobile devices
  • Support meeting and event technology, including audio/video conferencing and presentation systems
  • Set up, relocate, and support workstations and technology for employees and visitors
  • Perform remote endpoint maintenance, patching, vulnerability remediation, and proactive system health monitoring
  • Deliver exceptional customer service by communicating clearly, resolving issues efficiently, and building strong relationships with users and stakeholders
  • Troubleshoot complex technical issues and collaborate with internal teams and vendors to ensure timely resolution
  • Support user training and knowledge-sharing initiatives to improve technology adoption and user experience
  • Contribute to continuous improvement efforts by identifying process enhancements, supporting technology refresh projects, and helping standardize support practices
  • What We’re Looking For:
  • Minimum 2 years of hands-on End User Support experience; a degree in Computer Science or related field preferred
  • Strong expertise with Windows, macOS, iPadOS, iOS, Android, and general end-user hardware/software
  • Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, SharePoint, OneDrive, and Microsoft Teams
  • Hands-on experience with Microsoft Entra, Intune, and Active Directory for troubleshooting and user/device management
  • Experience supporting conference room A/V equipment, Teams Rooms, and video collaboration technologies
  • Ability to work effectively both independently and as part of a team; experience directing external support vendors is a plus
  • Excellent written and verbal communication skills
  • Flexibility to support occasional nights, weekends, and holidays as business needs require
  • Ability to travel periodically for executive events or special projects
  • What You’ll Get:
  • Up to 40% off the base rate of any standard Hertz Rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Qualifications

  • Strong expertise with Windows, macOS, iPadOS, iOS, Android, and general end-user hardware/software
  • Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, SharePoint, OneDrive, and Microsoft Teams
  • Hands-on experience with Microsoft Entra, Intune, and Active Directory for troubleshooting and user/device management
  • Experience supporting conference room A/V equipment, Teams Rooms, and video collaboration technologies
  • Excellent written and verbal communication skills
  • Flexibility to support occasional nights, weekends, and holidays as business needs require
  • Ability to travel periodically for executive events or special projects
  • Up to 40% off the base rate of any standard Hertz Rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Preferred Qualifications

  • Minimum 2 years of hands-on End User Support experience; a degree in Computer Science or related field preferred
  • Ability to work effectively both independently and as part of a team; experience directing external support vendors is a plus

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Hertz

Chauffeur Driver

Montréal, CAN

Discovered 2 days agoPart-time

Directeur de Succursale Branch Manager

Québec, CAN

Discovered 2 days agoFull-time

Driver

Memphis, USA

Discovered 2 days ago

Driver

Dallas, USA

Discovered 2 days ago

Automotive Technician

White Plains, USA

Discovered 2 days agoFull-time

Driver

Grapevine, USA

Discovered 2 days ago

Sr IAM Engineer

Atlanta, USA

Discovered 2 days agoFull-time

Driver

Tulsa, USA

Discovered 2 days ago