{bc}
Apply
workday

Desktop Support

General Dynamics Information Technology
USA
Full-time
Mid · 4+ years experience
Discovered 1 months ago

Full Job Posting

Skills:

  • Certifications:
  • Experience:
  • US Citizenship Required:
  • Job Description:
  • Transform technology into opportunity as a Desktop Support Supervisor with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
  • At GDIT, people are our differentiator. As a Desktop Support Supervisor, you will help ensure today is safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of War (DoW) networks and enclaves. You will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP).
  • How a Desktop Support Administrator Will Make an Impact
  • You will provide systems administrative support in areas such as:
  • Active Directory
  • System Center Configuration Manager (SCCM)
  • Exchange
  • Information Security
  • File Shares
  • PKI
  • Virus protection
  • What You’ll Need to Succeed
  • Education:
  • High School Diploma/GED with 3 years of related experience, or
  • Associate degree with 4 years of experience, or
  • Bachelor's degree with 2 years of experience.
  • Basic Skills/Experience:
  • 2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.
  • 2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops.
  • Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required
  • Knowledge of Networking fundamentals.
  • Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes.
  • Creating and updating lifecycle documentation as required.
  • Clearance Level:
  • TS/SCI required
  • Required Certification(s):
  • Security+ CE Certification required; DoD compliance 8570.01

Location:

  • On Customer Site.
  • US Citizenship:
  • Required.
  • Desired Skills:
  • Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.
  • Self-starter, motivated, shows initiative, and learns fast.
  • Ability to work on multiple projects simultaneously.
  • Ability to create and maintain sustainment documentation.
  • GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.
  • Growth: AI-powered career tool that identifies career steps and learning opportunities
  • Support: An internal mobility team focused on helping you achieve your career goals
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
  • Community: Award-winning culture of innovation and a military-friendly workplace
  • OWN YOUR OPPORTUNITY Explore a career in intelligence at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for securing the mission.
  • Scheduled Weekly Hours:
  • Travel Required:
  • Telecommuting Options:

Work Location:

  • Additional Work Locations:
  • Total Rewards at GDIT:
  • Our Identity Verification Process:
  • About Our Work:
  • gdit.com/tc.

Qualifications

  • Certifications
  • Transform technology into opportunity as a Desktop Support Supervisor with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
  • At GDIT, people are our differentiator. As a Desktop Support Supervisor, you will help ensure today is safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of War (DoW) networks and enclaves. You will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP).
  • How a Desktop Support Administrator Will Make an Impact
  • Active Directory
  • System Center Configuration Manager (SCCM)
  • Exchange
  • Information Security
  • File Shares
  • PKI
  • Virus protection
  • What You’ll Need to Succeed
  • High School Diploma/GED with 3 years of related experience, or
  • Associate degree with 4 years of experience, or
  • Bachelor's degree with 2 years of experience.
  • 2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.
  • 2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops.
  • Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required
  • Knowledge of Networking fundamentals.
  • Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes.
  • Creating and updating lifecycle documentation as required.
  • TS/SCI required
  • Security+ CE Certification required; DoD compliance 8570.01
  • On Customer Site.
  • Required.
  • Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.
  • Self-starter, motivated, shows initiative, and learns fast.
  • Ability to work on multiple projects simultaneously.
  • Ability to create and maintain sustainment documentation.
  • GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.
  • Growth: AI-powered career tool that identifies career steps and learning opportunities
  • Support: An internal mobility team focused on helping you achieve your career goals
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
  • Community: Award-winning culture of innovation and a military-friendly workplace
  • OWN YOUR OPPORTUNITY Explore a career in intelligence at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for securing the mission.
  • Scheduled Weekly Hours
  • gdit.com/tc.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at General Dynamics Information Technology

Project/Task Lead – Network Engineering

, USA

Discovered TodayFull-time

Shipyard Material Manager

, USA

Discovered TodayFull-time

Telecommunications Analyst - SME

, USA

Discovered TodayFull-time

Quality Assurance Rep III / Electrical

, USA

Discovered TodayFull-time

Deputy Project/Task Lead

, USA

Discovered TodayFull-time

Senior System Administrator - DISA E-ICAM Program (Hybrid)

, USA

Discovered TodayFull-time

Tier 3 Ground Terminal (GT)/ IT Engineer- Junior, Intermediate and Senior Level- TS/SCI with Polygraph

, USA

Discovered TodayFull-time

Ground Terminal Operator - Junior, Intermediate and Senior Level- TS/SCI with Polygraph

, USA

Discovered TodayFull-time