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Desktop Site Support Engineer

Accendra Health
Dongargarh, IND
Full-time
Junior · 2–5 years experience
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • EDUCATION & EXPERIENCE:
  • Bachelor's degree or diploma in Information Technology, Computer Science, or a related technical field preferred.
  • 2–5 years of experience in desktop support, IT support, EUX, service desk, or onsite technical support.
  • Experience providing hands-on support in a corporate or enterprise IT environment.
  • Experience supporting Windows 10/11 operating systems and Microsoft 365 applications.
  • Experience with endpoint management technologies such as Microsoft Intune and Windows Autopilot is preferred.
  • Experience with Entra ID/Active Directory, VPN, MFA, and basic network troubleshooting.
  • Experience with IT asset management, hardware deployment, repair, and replacement processes.
  • KNOWLEDGE, SKILLS & ABILITIES:
  • Strong troubleshooting and problem-solving skills.
  • Good knowledge of Windows operating systems, Microsoft 365, and common desktop applications.
  • Knowledge of Microsoft Intune, Windows Autopilot, Entra ID, and endpoint management.
  • Perform Windows device enrollment, provisioning, configuration, and troubleshooting through Microsoft Intune.
  • Support device reset, re-enrollment, reimaging, and redeployment during laptop replacement, user transitions, and device lifecycle activities.
  • Work with Endpoint Engineering, Security, and other central IT teams to troubleshoot and resolve complex Intune and endpoint management issues.
  • Understanding of Active Directory, user accounts, permissions, authentication, and Group Policy concepts.
  • Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and network troubleshooting.
  • Knowledge of laptop/desktop hardware, peripherals, docking stations, printers, and related technologies.
  • Ability to diagnose hardware and software issues and determine appropriate resolution or escalation.
  • Strong customer service and communication skills.
  • Ability to explain technical issues and solutions clearly to both technical and non-technical users.
  • Ability to prioritize multiple incidents, service requests, and project activities.
  • Strong documentation and ticket-management skills.
  • Ability to work independently as well as collaboratively with distributed IT teams.
  • Strong attention to detail and commitment to following IT processes and security standards.
  • Willingness to work in a 24x7 shift-based environment, including rotational shifts, as required by business needs.
  • Ability to work onsite at the assigned company location.
  • Ability to provide hands-on support for laptops, desktops, peripherals, and other IT equipment.
  • Ability to occasionally support IT activities outside standard business hours during planned maintenance, migrations, deployments, or critical incidents.
  • Ability to handle multiple priorities in a fast-paced enterprise IT environment.
  • Willingness to participate in IT projects, technology refreshes, migrations, and site initiatives.
  • Ability to maintain confidentiality and follow company information-security and data-protection requirements.
  • Strong professional communication skills and a customer-focused approach.
  • If you feel this opportunity could be the next step in your career, we encourage you to apply.
  • Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
  • Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
  • #AccendraHealth

ADDITIONAL REQUIREMENTS:

  • IT certifications such as CompTIA A+, Network+, Microsoft certifications, or ITIL are preferred.

Preferred Qualifications

  • Bachelor's degree or diploma in Information Technology, Computer Science, or a related technical field preferred.
  • Experience with endpoint management technologies such as Microsoft Intune and Windows Autopilot is preferred.
  • IT certifications such as CompTIA A+, Network+, Microsoft certifications, or ITIL are preferred.

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